Fraud and risk management Netscribes

Every e-commerce platform or marketplace faces a constant challenge of managing returns, fraud, and associated risks. With direct losses related to it being substantial, fraud and returns management are becoming increasingly an imperative function. Here’s where leading e-commerce players trust Netscribes fraud and risk management solutions to help them navigate this complex space and protect their revenue.

With our tailored offerings, we make product returns not only hassle-free but at the same time manage your online reputation to amplify customer satisfaction and business success. Our dedicated team is passionate about enhancing your e-commerce operations by simplifying the product returns management process, reducing operational costs, and ensuring compliance with regulatory and privacy policies. By partnering with us, you gain a competitive edge that allows you to focus on growth while we handle the intricacies of fraud and returns management.

Our numbers speak for us

Fraud and risk management

Return Incidents

Fraud and risk management

RR (%)

Product returns management

Revenue (INR)
and counting….

Team of over 200 members working across multiple product categories with
category specialization towards ensuring 95%+ accuracy and consistent productivity

Fraud types managed by us

Damaged Products

Customer swaps a used or damaged product and requests a refund


Customer returns a different product and keeps the original product and raises a refund request

Missing Item

Partially Empty Box (PEB) technique, also known as Lost in Transit (LIT) involves exploiting missing or incomplete items in packages for fraudulent refunds

Supply Chain Issues

Customer states fraudulently that the item is not being picked up and pushes for refund

Part(ial) Shipment

Scrutinize customer or supply chain fraud tied to partial deliveries

Smart Pickup Check Override

Customer reports multiple issues such as damaged / defective / misshipment for fraudulent refund

The Netscribes advantage

We leverage cutting-edge technology to automate workflows, integrate relevant data, and ensure a scalable, secure environment. Our focus within fraud and risk management solutions is to provide you with swift, real-time insights and a competitive edge, setting us apart as the go-to choice for e-commerce businesses. Online stores and marketplaces choose us for:

Technology enabled

Technology enabled: Our technology-enabled solutions include automating workflows, integrating relevant data, and streamlining processes to ensure a scalable, secure and risk absorbent environment.

Industry expertise

Industry expertise: Our capable workforce of specialist’s help navigate the rising tide of financial refund irregularities and product returns management.

real-time reports

Automated and real-time reports: We are able to setup dashboard for our clients ensuring real time automated reports allowing them to gain immediate and actionable insights based on the data received for returns.


TAT & scalability: Defined turnaround time for each incident is adhered towards ensuring high customer satisfaction. We are also able to scale our tech, process and people solution quickly given our understanding of this space.

Fraud and risk management

Understanding market dynamics: Our exposure working with clients across different geographies with varied requirements has helped us understand the industry best practices and trends which we implement on new engagements.

fraud-and-risk-management-Cost improvement

Cost improvement: We offer both FTE and transaction-based partnership models that helps clients to reduce internal cost dependencies.

Our Fraud and Risk Management process


To know how you can protect your revenue, streamline operations, and manage fraud and product returns more seamlessly.

Talk to our experts today

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