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role of customer experience in digital commerce

Organizations invest millions of dollars to create positive experiences for their customers. This is of little surprise given that 96% of customers attribute their brand loyalty choices to the service they receive from companies. Additionally...

Pandemics such as the coronavirus can lead to an unforeseen disruption of business operations. Several parts of the world are under complete lockdown. As cases of infected individuals surge rapidly, businesses are faced with increased risk of...

Novel coronavirus (2019-nCOV) is bringing the global economy spiraling down, compelling businesses to halt operations, enforcing stringent travel restrictions and dispersing social gatherings, to say the least. The efforts to contain the outb...

A little over ten weeks into the novel coronavirus (COVID-19) and consumers across the globe are trying to stave off uncertainties by stockpiling. The pandemic has caused major spurts for industries like delivery and subscription services whi...

The novel coronavirus disease (COVID-19) has grabbed major headlines across the globe since it was first detected in Wuhan, China, on 31, December 2019. The virus has been spreading at a frantic pace, infecting people in 79 countries, as...

The automotive industry is quickly embracing an electric future fuelled by AI and automation. The global automotive AI market share is touted to increase by USD 10.73 billion by 2024. Additionally, a compound annual growth rate of 37% indicat...

The global telecommunication industry is witnessing an unprecedented change at a rapid pace.  Evolving communication technologies are aimed towards achieving enhanced mobile broadband, ultra-reliable and low latency communications, and m...

Technological advancements have propelled the expansion of the global blood plasma product market. Surging demand for immunoglobulin and a growing geriatric population with chronic illnesses are key factors in driving its growth. At this pace...

The ready-to-eat (RTE) market in India is anticipating significant expansion in the coming years, thanks to the rapid urbanization and growth in per capita income across the nation. The increasing number of working professionals are the major...

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