Fraud and risk management Netscribes

Returns processing, fraud, and associated risks affect every e-commerce platform and marketplace. Here’s where leading online players trust Netscribes E-commerce Returns Management solutions to help them navigate this complex space and protect their revenue.

We help you guarantee genuine returns by analyzing each of them through a robust human+ technology process. Our tailored solutions across product categories enable you to identify potential frauds, drive efficient returns processing, reduce operational costs, and ensure due compliance. By partnering with us, you gain a competitive edge that allows you to focus on growth while we handle the intricacies of fraud and e-commerce returns management.

Our numbers speak for us

Fraud and risk management

Return Incidents

Reduced Returns Rate

Reduced Returns Rate by %

Product returns management

Revenue (USD)
+ billion and counting….

Our dedicated team of over 200 members in E-commerce Returns Management specializes in various product categories, ensuring a remarkable accuracy rate of 95%+ coupled with consistent productivity.

Types of fraudulent e-commerce returns managed by us

Damaged Products

The customer swaps a used or damaged product and requests a refund


The customer returns a different product and keeps the original product and raises a refund request

Missing Item

The partially Empty Box (PEB) technique, also known as Lost in Transit (LIT) involves exploiting missing or incomplete items in packages for fraudulent refunds

Supply Chain Issues

The customer states fraudulently that the item is not being picked up and pushes for a refund

Part(ial) Shipment

We scrutinize the customer or supply chain fraud tied to partial deliveries

Smart Pickup Check Override

The customer reports multiple issues such as damaged / defective / mis-shipment for a fraudulent refund

The Netscribes advantage

Within e-commerce returns management solutions we provide you with swift, real-time insights, and scalability setting us apart as the go-to choice for online businesses. Online stores and marketplaces choose us for:

Technology enabled

Technology enabled: Our technology-enabled solutions include automating workflows, integrating relevant data, and streamlining processes to ensure a scalable, secure, and risk-absorbent environment.

Industry expertise

Industry expertise: Our capable workforce of specialists help navigate the rising tide of financial refund irregularities and product returns management.

real-time reports

Automated and real-time reports: We can set up dashboards for our clients ensuring real-time automated reports allowing them to gain immediate and actionable insights based on the data received on returns processing.


TAT & scalability: Defined turnaround time for each incident is adhered towards ensuring high customer satisfaction. We are also able to scale our tech, process, and people solutions quickly given our understanding of this space.

Fraud and risk management

Understanding market dynamics: Our exposure to working with clients across different geographies with varied requirements has helped us understand the industry best practices and trends that we implement on new engagements.

fraud-and-risk-management-Cost improvement

Cost improvement: We offer both FTE and transaction-based partnership models that help clients reduce internal cost dependencies.

Netscribes Returns Fraud Prevention Process

Returns Fraud Prevention Process

Success stories

Reviving revenue and trust for a top e-commerce player with fraud management

A leading Indian e-commerce marketplace was confronted with a mounting challenge of e-commerce fraud management and returns, impacting revenue and customer trust. In response, we leveraged our seasoned research and retail insights team to craft a comprehensive strategy.

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Global fast food chain sharpens menu appeal with consumer perception analysis

The client wanted to undertake a consumer perception analysis to assess the feasibility of launching a chicken-based menu in many of its restaurants in Europe. They were keen on identifying, analyzing, and improving its product offerings in terms of pricing, value, quantity, taste, communication, and packaging.

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To know how we can help protect your revenue, streamline operations, and fraud-related e-commerce returns management more seamlessly

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