CPG & Retail, E-Commerce solutions
A leading Indian e-commerce marketplace was confronted with a mounting challenge of e-commerce fraud management and returns, impacting revenue and customer trust. In response, we leveraged our seasoned research and retail insights team to craft a comprehensive strategy. Armed with a holistic solution, find out how the client witnessed tangible cost savings, reinforcing their market standing and customer trust with ongoing support from us.
The client, a prominent Indian e-commerce marketplace, faced a growing issue of fraudulent returns, causing revenue loss and customer trust erosion. Their challenge was to combat this trend effectively, particularly in the high-value product category, starting with electronics and expanding to others.
The Netscribes team of season experts in research and insights, especially in retail, devised a comprehensive approach to tackle these e-commerce fraud management challenges:
Our collaboration brought remarkable results:
Armed with our holistic solution the e-commerce mammoth was able to not only provide effective fraud and return resolutions but also witness tangible cost savings at scale. Apart from protecting their revenue, they also gained a stronger grounding in customer trust and safeguarding their online reputation, with constant support from us.