seller support services Netscribes

Build long-lasting relationships with merchants through transparent and timely communications. Our effective seller onboarding and support services address system issues, identifies and implements process improvements, ensures maintenance of internal documentation, and contributes to a successful seller experience across multiple channels.

Netscribes seller support services provides marketplaces and retailers with voice + non-voice (email and chat) support to effectively handle queries at quick turnaround times and foster healthy partnerships. By assessing existing processes, we build customized seller onboarding and support solutions. We also impart training via online platforms on product uploads, managing seller panels, and our client’s technologies and processes among other aspects.

Our Seller Support Services

Netscribes offers voice and email seller onboarding and support on

Specific service requirements

We help answer all types of service-related queries from providing data points to guide better listings, to inventory, fulfillment, and returns

Concerns on listings

Our seller support services help you resolve issues like brand name mismatch, size variations, and duplicate listings, among others, and ensure their lists are optimized to perform

Training on seller platform

We impart training via online platforms on product uploads, platform guidelines, seller panel orientation, etc., and offer mentoring guidance via blogs priming sellers for success

Payment gaps

We help address queries related to applicable fees, and changing sales tax laws, with the necessary retailer or marketplace intervention to help sellers stay compliant

The Netscribes advantage

An integrated ticketing system

An integrated ticketing system to ensure streamlined allocation of seller queries

internal audit process

An internal audit process to monitor the quality of calls, chats, and emails for productivity and TAT

Daily MIS

Daily MIS performance reports ensuring process improvements and transparency

receive detailed tracker

Receive detailed tracking of seller request follow-ups and closures

multile indian languages

Onboarding and support offered in English and multiple Indian languages

Client benefits

Provide quick resolutions to seller queries and challenges via call and chat services

Establish long-lasting relationships with sellers through consistent and timely support

Improve seller satisfaction

Success stories

To help your sellers save time, optimize operations, and grow their business and yours with minimal efforts

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