Date created: 24th May 2018
The purpose of this policy is to explain how we collect and use the personal information you provide or researched by us through personal communications and social media research. This Policy explains how Netscribes gathers and stores information that identifies and relates to you (“personal information”) and how we use, disclose, and protect such information. Netscribes shall use your personal information only in the manner set out in this Policy. We act in accordance with applicable data protection legislation.
Your privacy is important to Netscribes (India) Pvt Ltd. We are committed to safeguarding the privacy of our website visitors, clients, prospects, and research participants; this privacy statement sets out how we deal with your personal information.
If you have any privacy questions or concerns, please contact our Privacy Officer via e-mail at email@example.com or by mail (Netscribes (India) Private Limited, Office No. 504, 5th Floor, Lodha Supremus, Senapati Bapat Marg, Lower Parel, Mumbai 400 013, Maharashtra, India).
Netscribes (India) Pvt Ltd may collect, store and use the following kinds of personal information:
If you contact us by e-mail or contact form, the information you provide will be stored for processing the request and for possible follow-up questions.
Social media is defined as internet-based platforms and technologies that permit users’ interaction and/or facilitate the creation and exchange of user-generated content. While the scope is evolving, currently, the most frequently used examples include:
When our firm conducts research, our invitations and questionnaires clearly identify us and explain the purpose(s) of our contact. When we contact you, we generally do so for one of the following purposes:
Occasionally, we may contact you for one of these other purposes:
When you participate in our research, we may ask you for your personal opinions, as well as demographic information, such as your age and household composition. You may refuse to answer certain questions or discontinue participation in a study at any time. If you join our internet research panel, you may rescind your membership at any time by following the opt-out instructions that we include in every e-mail that we send.
We never knowingly invite children under the age of 18 to participate in research studies without taking measures to ensure appropriate parental consent.
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy statement.
The personal information we collect in our research is:
Your responses are treated as confidential. We will never intentionally disclose your personal information or responses to the client that commissioned the study or any third parties unless:
If we want to use your information for a purpose not described in this Policy, we will first get your consent to do so.
In addition, we may disclose your personal information:
We combine your survey responses in a given survey with the responses of all others who participate and report those combined responses to the client that commissioned the study. We will never intentionally report your individual survey responses, except as described below.
Your survey responses may be collected, stored or processed by our affiliated companies or non-affiliated service providers, both within and outside (India). They are contractually bound to keep any information they collect and disclose to us or we collect and disclose to them confidential and must protect it with security standards and practices that are equivalent to our own.
In addition to keeping your survey responses confidential, we will never sell, share, rent or otherwise intentionally transfer your name, address, telephone number or e-mail address to our clients, other market research companies, direct marketing companies or anyone else.
The only exceptions when we may disclose your personal information or survey responses to third parties are as follows
In furtherance of our efforts to assist clients in protecting and ensuring the integrity of survey results, we:
We inform our employees about our policies and procedures regarding confidentiality, integrity, availability and privacy, and we emphasize the importance of complying with them. Our security procedures are consistent with generally accepted global standards used to protect personal information.
We may transfer personal information to affiliated companies or non-affiliated service providers for research-related purposes, such as data processing, and fulfillment of prize draws or other incentives. We require these companies to safeguard all personal information in a way that is consistent with our firm’s measures and as regulated by law. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
Netscribes (India) Pvt. Ltd. makes reasonable efforts to keep personal information in its possession or control, which is used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us. We rely on you to help us keep your personal information accurate, complete and current by answering our questions honestly.
To request access to personal information that we hold about you, we require that you submit your request in writing at the e-mail address (firstname.lastname@example.org).
You may be able to access your personal information and correct, amend or delete it where it is inaccurate, except as follows:
We will endeavor to provide your requested personal information within 30 days of receiving your access request. If we cannot fulfill your request, we will provide you with a written explanation of why we had to deny your access request.
If we make a material change to this policy or our privacy practices, we will post a prominent notice on this site for 30 calendar days prior to the implementation of the material change and describe how individuals may exercise any applicable choice. Following the implementation of the material change, we will record at the introduction of this policy when the policy was last revised.
All individuals who are the subject of personal data held by Netscribes (India) Pvt. Ltd. are entitled to:
If an individual contacts the company requesting this information, this is called a subject access request.
Subject access requests from individuals should be made by email, addressed to the data controller at [email address]. The data controller can supply a standard request form, although individuals do not have to use this.
The data subjects in our research have the right to withdraw consent at any time, right to access their information, right to rectify their data, right to be forgotten, right to request restriction of processing, right to data portability, right to object. There is no automated decision making based on profiling which has an impact on the rights and freedom of data subjects, in any of the activity carried out by Netscribes.
All personal data is usually kept for 12 months from project commencement unless stated specifically at the time of taking part or 6 months after completion of research whichever date is sooner. Any non-identifiable information you provide will be kept for no longer than 2 years.
The data controller will always verify the identity of anyone making a subject access request before handing over any information.
Appropriate technical and organizational measures have been implemented and substantiated, taking into account, inter alia, the purpose of the processing, the state of the technology and the implementation costs. The respective measures can be substantiated by referencing the existing guidelines such as:
Supplier relationships: Noting regular inspection and evaluation of data processing, especially the efficacy of the implemented technical and organizational measures.
Questions regarding this policy, complaints about our practices and access requests should be directed to the Netscribes (India) Pvt. Ltd. Privacy Officer via e-mail at email@example.com or by post at Netscribes (India) Private Limited, Office No. 504, 5th Floor, Lodha Supremus, Senapati Bapat Marg, Lower Parel, Mumbai 400 013, Maharashtra, India. We will investigate all complaints and attempt to resolve those that we find are justified. If necessary, we will amend our policies and procedures to ensure that other individuals do not experience the same problem.