Opportunities

• Will be part of the senior management for the eCommerce business.
• Delivery management
  • Responsible for delivery management of new projects. Will work with multiple team leads and managers to ensure on budget, on time delivery.
  • Manage client expectations and communication.
  • Manage quality control through effective processes and ensure SLA compliance.
  • Ensure compliance with internal systems and quality policies.
• Constantly identify opportunities for enhancing productivity using automation and process improvements.
• Pre sales support
  • Execute pilots for new clients
  • Develop cost estimates and pitch decks to support the sales team.
• Team development
  • Mentor and train team leads and managers.
  • Support the recruitment and training initiatives.
• Identify and incubate new offerings for eCommerce and evangelize them with existing clients.

• Onboard new clients for e-commerce services in the US. This role is focused on hunting rather than farming.
• Focus on opportunities that can grow into USD 1 Mn + accounts within a 12-month period.
• Identify prospects, run sales campaigns (with / without the assistance of inside sales), initiate conversations and develop relationships.
• Understand our existing service portfolio for e-commerce services and be a part of defining new solutions to take to market.
• Work closely with the operations teams on executing pilots with the end goal of client delight and client acquisition.
• Leverage existing networks and existing knowledge of the US online retail space to bring in new relationships.

• Relevant experience in selling services to marketplaces and online retailers in the US.
• Demonstrated track record of closing large long-term deals, and of building relationships.
• Ability to work with offshore teams in India.
• Existing relationships with marketplaces and online retailers, that can be leveraged.

• Prior experience in selling data, research or related services to healthcare firms
• Prior experience in selling to international clients is a MUST
• We are looking for people who have an existing network or relationships in the target market and have at least 7 years of hands on experience in sales and relationship management
• Prior experience in selling services will be considered relevant. Experience in selling products is not relevant for this role.
• Past experience in selling high volume long-term deals would be an added advantage
• Target Industries - pharma, medical devices, and healthcare technology. Consulting or investment firms targeting these industries could also be potential clients for Netscribes.

• Excellent communication skills
• Ability to build and nurture relationships and a persistent, positive attitude, business-to-business, customer relationship management, client servicing
• Proven expertise in creating and maintaining relationships with senior decision makers in global corporations

• Prior experience in selling data, research or related services to technology firms
• Prior experience in selling to US clients is a MUST
• We are looking for people who have an existing network or relationships in the US market and have at least 7 years of hands on experience in sales and relationship management
• Prior experience in selling services will be considered relevant. Experience in selling products is not relevant for this role.
• Past experience in selling high volume long-term deals would be an added advantage
• Target Industries - Information technology, Telecom, Semiconductors, Medical devices, Gaming, Consumer internet, Industrial technology. Consulting or investment firms targeting these industries could also be potential clients for Netscribes.

• Excellent communication skills
• Ability to build and nurture relationships and a persistent, positive attitude, business-to-business, customer relationship management, client servicing
• Proven expertise in creating and maintaining relationships with senior decision makers in global corporations

• Prior experience in selling market research services to consulting, market research, information services and similar firms
• Prior experience in selling to US clients is a MUST
• We are looking for people who have an existing network or relationships in the target geographies and have at least 5-7 years of hands on experience in sales and relationship management
• Past experience in establishing recurring, long term revenue streams would be an added advantage
• Strong understanding of market research methodologies and estimation techniques, for both qualitative and quantitative research

• Excellent communication skills,
• Ability to build and nurture relationships and a persistent, positive attitude
• Relationship skills for business-to-business deals, customer relationship management, client servicing

We are looking for a Chief Technology Officer to strategize and lead all our internal and client-facing technology initiatives.

You will be responsible for leading the existing 12 member technology team and will grow it further to –

• Conceptualize, design and develop client facing systems to automate existing processes and to launch new offerings. These will include a range of workflow automation and transactional systems.
• Partner with a range of start-ups and technology focused firms to integrate their offerings with ours.
• Stay on the leading edge of developments related to
  • Use of text analytics for generating insights from unstructured text
  • Automated data collection (incudes crawling, scraping and parsing data across ecommerce and other websites)
  • Data warehousing, ETL, Data visualization, business intelligence and data analytics solutions
  • Workflow automation, including feasibility for RPA
  • Development and maintenance of online assets (corporate websites etc)
  • Applications of ML and AI for research and consulting firms
• Enhance and maintain internal systems (CRM, project tracking, HRMS, Finance and Procurement etc.) and provide business support as needed.
• Maintain oversight of the IT team (to be led by an independent IT infra manager) responsible for infrastructure support (security, network, desktops, servers etc) across 3 locations for 1000 people.
• Constantly evaluate and modify the existing technology stack to ensure that we are relying on the most relevant technologies for our internal needs and for our clients.
• Work with all the business heads to help their business differentiate and grow using tech driven offerings.

This is a leadership role and you will work with the senior management and business heads to help Netscribes transition to the next level in its ability to use technology for its business. You will also work actively with the sales team to help convert deals where technology solutions can be a key differentiator.

This is not a role that is focused on day to day management of our IT infrastructure and IT systems.

This role is focused on working with our business units and clients to build customized systems that can make a definitive impact on our business performance and allow us to break into larger deals. These systems will allow us to offer solutions rather than just services to our clients.

The role will also involve setting the agenda for our investments in technology and subsequent execution.

Hiring, training and mentoring the technology team and growing it further as needed will be an integral part of the role.

• Demonstrated ability to build and deliver new systems from scratch in domains that are relevant for Netscribes (listed above).
• Past experience as a solution architect and a demonstrated ability to stay updated and run pilots with emerging technologies will help.
• Ability to lead and mentor a technology team
• Strong English communications skills, written and verbal. The candidate will need to work with global clients and with a range of business heads.
• No specific experience profile is being defined. We are open to people with relevant experience ranging from 1020 years.
• Demonstrated ability to work with partners, track technology evolution and translate that into functional systems will be an added advantage.
• Past experience in leading business units and working with CXOs with responsibility for metrics such as revenue growth / deal success will be a positive, but is not essential.

• Client delivery and project management (70%)
  • Responsible for end-to-end project management and client delivery
  • Ensure client satisfaction by providing high-quality client deliverables with actionable insights
  • Manage multiple client engagements at any given time and work hands-on on client projects
  • Collaborate with other teams as and when required (for client projects that have a primary research, analytics, content, etc. component in addition to secondary research)
• Client communication and account management (~10%)
  • Lead client communication independently throughout project lifecycle
  • Play the role of an account manager on specific client accounts i.e. engage with relevant client stakeholders to understand their priorities/challenges, be a thought partner and suggest solutions, build rapport, keep track of key organizational changes, keep track of market changes that may impact client business, keep relevant stakeholders at NS updated, etc.
• TMT capability development (~10%)
  • Keep a tab on the solutions out in the market pitched to tech firms (existing clients or prospects), key business challenges and unmet needs, identify and help develop solutions to cater to those needs
  • Work closely with the sales team to develop relevant solutions and pitches for prospects
  • Develop proposals for new engagements, lead proposal discussions with clients (when required), help close deals
• People management (~10%)
  • Recruitment, training, mentoring, expanding capabilities in TMT domain

This is a middle management role and we are looking for individuals who are motivated to build and expand capabilities and business in the TMT sector – and are willing to take ownership of client relationships and project delivery. Core responsibility will be to work hands-on and execute client projects. Over time, this role can lead to a leadership position, based on performance.

• Extensive research (market intelligence) experience in the TMT domain
• Strong project management and team management skills. Hands-on ability to execute projects
• Excellent communication skills, ability to engage with global clients (past exposure to US clients desirable)

• Client delivery and project management (70%)
  • Responsible for end-to-end project management and client delivery
  • Ensure client satisfaction by providing high-quality client deliverables with actionable insights
  • Manage multiple client engagements at any given time and work hands-on on client projects
  • Collaborate with other teams as and when required (for client projects that have a primary research, analytics, content, etc. component in addition to secondary research)
• Client communication and account management (~10%)
  • Lead client communication independently throughout project lifecycle
  • Play the role of an account manager on specific client accounts i.e. engage with relevant client stakeholders to understand their priorities/challenges, be a thought partner and suggest solutions, build rapport, keep track of key organizational changes, keep track of market changes that may impact client business, keep relevant stakeholders at NS updated, etc.
• TMT capability development (~10%)
  • Keep a tab on the solutions out in the market pitched to tech firms (existing clients or prospects), key business challenges and unmet needs, identify and help develop solutions to cater to those needs
  • Work closely with the sales team to develop relevant solutions and pitches for prospects
  • Develop proposals for new engagements, lead proposal discussions with clients (when required), help close deals
• People management (~10%)
  • Recruitment, training, mentoring, expanding capabilities in TMT domain

This is a middle management role and we are looking for individuals who are motivated to build and expand capabilities and business in the TMT sector – and are willing to take ownership of client relationships and project delivery. Core responsibility will be to work hands-on and execute client projects. Over time, this role can lead to a leadership position, based on performance.

• Extensive research (market intelligence) experience in the TMT domain
• Strong project management and team management skills. Hands-on ability to execute projects
• Excellent communication skills, ability to engage with global clients (past exposure to US clients desirable)

• Client delivery and project management
  • Responsible for end-to-end project management and client delivery
  • Ensure client satisfaction by providing high-quality client deliverables with actionable insights
  • Manage multiple client engagements at any given time and work hands-on on client projects
  • Collaborate with other teams as and when required
• Client communication and account management
  • Lead client communication independently throughout project lifecycle
  • Play the role of an account manager on specific client accounts i.e. engage with relevant client stakeholders to understand their priorities/challenges, be a thought partner and suggest solutions, build rapport, keep track of key organizational changes, keep track of market changes that may impact client business, keep relevant stakeholders at NS updated, etc.
• Consumer Insights – capability development
  • Lead the consumer insights capability/practice within the market intelligence LOB; responsible for building and growing the capability
  • Keep a tab on the solutions out in the market in the consumer research/insights space (brand tracking, customer segmentation, concept testing, etc.), client’s key business challenges and unmet needs, identify and help develop solutions to cater to those needs
  • Work closely with the sales team to develop relevant solutions and pitches for prospects
  • Develop proposals for new engagements, lead proposal discussions with clients, help close deals
• People management
  • Recruitment, training, mentoring, expanding capabilities in CPG domain

This is a middle management role and we are looking for individuals who are motivated to build and expand capabilities and business in the Consumer Research or Consumer Insights space – and are willing to take ownership of client relationships and project delivery. Core responsibility will be to work hands-on and execute client projects. Over time, this role can lead to a leadership position, based on performance.

• Extensive consumer research experience (qual, quant and desk research)
• Strong project management and team management skills. Hands-on ability to execute projects Excellent communication skills, ability to engage with global clients (past exposure to US clients desirable)

• Lead the solutioning and proposal development for all new business across Insights
• Act as the strategic thought partner for senior management and sales – and drive key initiatives w.r.t. business growth
• Act as a seamless interface between the sales and the ops teams
• Be the SPOC for sales team for all Insights pre-sales activities
• Revamp/upgrade and maintain collaterals, samples, case studies, etc.
• Develop and maintain self-service KMS

Note: Insights LOB includes entire market intelligence or “research” (secondary, primary, innovation, social media), data analytics and content (digital marketing)

• Strong analytical and solutioning skills - Strong research skills; must have worked as a project manager (delivery) - Strong project and process management skills - Experience of working in similar set-up (pre-sales team) a plus