Opportunities

Job Description

• Delivery management
  • Responsible for delivery management of all ongoing projects. Will work with multiple team leads and project managers to ensure on budget, on time delivery.
  • Manage client expectations and communication
  • Manage quality control through effective processes and ensure SLA compliance.
  • Ensure compliance with internal systems and quality policies.
• Constantly identify opportunities for enhancing productivity using automation and process improvements.
• Pre sales support
  • Execute pilots for new clients
  • Develop cost estimates and pitch decks to support the sales team.
• Team development
  • Mentor and train team leads and project managers.
  • Lead the recruitment and training initiatives.
• Identify and incubate new offerings for eCommerce and evangelize them with existing clients.



Working Days: 6.

Nature of shift: Rotational shift, including night shift.




Requirements –

• Demonstrated experience of managing large teams. A strong background in project and process management is essential.
• Demonstrated experience of working with content based processes, which may or may not be in the eCommerce domain.
• Any past experience in eCommerce would be preferable.
• This will be an independent, senior role. The person needs to have the ability to come up with solutions rather than list out problems. Needs to be willing to take risks, make mistakes and learn along the way.
• No specific parameters are being defined for age / educational background.

• Conducting interviews with the stakeholders via phone and other channels of communication for collection of data.
• Execute qualitative (subjective and open ended) and quantitative (specific, objective and multiple choice) data collection work.
• Work as part of research team and actively participate in project meetings.
• Assist in other complimentary tasks such as database building for Subject Matter Experts (respondent recruits).
• Other responsibilities assigned from time to time.

Working Days - Mon to Fri, Week Offs - Sat & Sun

Shift - Rotational (Including night shifts)

Responsibility -

• Perform comprehensive analysis of various categories/products/segments, reviewing the trends and deriving meaningful insights
• Perform trend analysis, statistical analysis and testing of hypothesis
• Carry out data extraction, data cleaning, data restructuring and data transformation activity for building statistical and ML models

Prior Experience –

• 0 to 2 years

Skills needed –

• Strong analytical and quantitative bent of mind Hands-on experience/ proficiency in tools like SQL, R, Python and Excel.
• Knowledge of other DBMS tools, ETL processes and VBA (macros) will be an added plus Experience/ Knowledge of using modelling techniques like regression (linear and logistic), Random Forest, XGB, SVM, K-means clustering, neural-nets and other time-series models Experience in text analytics (tokenization, topic modelling, sentiment analysis, etc) would be an added plus

Responsibility –

• Track and monitor brand specific conversations and mentions on social media
• Understand and address the consumer queries effectively and actively on social media platforms.
• Identify the need to assign/forward the case to client team basis the sensitivity of the case.
• Establish the facts and gather details about the specific case by using the available tools, data and coordinating with different departments.
• Pacify the customers/social audience by giving proper resolution in line with policies and empowerment.
• Actively draft and publish communication for pro-active social care for customers.
• Flag off and report perceived threat on social media to the larger social group and stay prepared with media statement.
• Coordinate with different departments like Legal, PR, Digital, HR etc. when dealing with sensitive cases.
• Tag/Categorize the cases as per the respective departments.
• Share feedback with the respective departments/Airport wherever required.
• Build brand love and drive positive engagement on social media platforms.
• Manages social media volume with consistency and to manage their own quality of responses.
• Develops engaging, creative, innovative content/ideas for regularly scheduled posts, which enlighten audiences and promote brand-focused messages.
• Build various product-wise/service-wise reports based on data extracted from social listening tools on a regular basis.
• Identify key issues and pain points as actionable for client to improve the reputation of the brand.
• Ideate and suggest social media campaigns, activities and PR strategies to deal with crisis situations.
• Keep updated about industry news so as to introduce various new features, tools and developments for improvement of ORM processes.

Prior Experience –

• 0 to 2 years

Skills needed –

• Good written and verbal communication skills
• Social Media & social media search, application knowledge of search engines like Google and Bing, MS Office

• 1. Hands-on experience to develop codes, statistical models, dashboards and reports.
• 2. Advanced exposure to usage of statistical techniques for hypothesis testing to validate data and interpretations to draw conclusions for business actions and strategy
• 3. Hands-on experience with deep learning and supervised and unsupervised ML methods, ensemble learning techniques (e.g. boosting, Random Forests)
• 4. Hands on experience in data extraction, data cleaning, data restructuring and data transformation activity. Prepare and perform exploratory analysis and statistical model building activities
• 5. Good exposure to reporting techniques and process using BI tools such as Tableau, Power BI or Google Data Studio
• 6. Exposure to retail / ecommerce / consumer products / technology industries will be an added positive
• 7. Knowledge of data architectures and data modelling. Knowledge of Java, HTML, Java Scripting, and C# will be an added advantage
• 8. Knowledge of BI Tools such as: QlikView, Tableau, BusinessObjects
• 9. Experience of working in an Agile environment
• 10. Exposure to robust infrastructure architectures
• 11. A talent for identifying and pursuing efficiencies through automation
• 12. Led large teams that perform comprehensive analysis of various categories/products/segments, reviewing the trends and deriving meaningful insights using techniques such as -
  • a. Marketing Mix Model (Linear Multivariate Regression Procedure)
  • b. RFM Model with actionable insights
  • c. Market Basket Analysis with transactional data
  • d. Statistical procedures like PROC FREQ, PROC MEANS, and PROC UNIVARIATE, PROC ANOVA
  • e. Problem of Estimation and Testing of Hypothesis, t-Tests , Chi – square Tests and Analysis of Variance
  • f. Correlation and Linear Regression, categorical data analysis and Logistic Regression
  • g. Time Series Analysis building only in ARMA model, ARIMA model

Prior Experience –

• 1. 10+ years of industry experience with Bachelor's and/or Master’s degree in Data Science, Data Mining, Statistics, Machine Learning, Artificial Intelligence, or a related field.
• 2. Proven expertise in working with global clients across pre-sales, solutioning and execution, with the ability to build and nurture client relationships.
• 3. Experience on contemporary methodologies and practices in business analytics

Skills needed –

• Excellent written & spoken English skills
• Excellent communication skills
• Able to manage several assignments at once and meet deadlines under pressure.
• Sound knowledge in MS-Excel
• Ability to work as a team

Responsibility –

• Advise clients on a wide range of Business Intelligence queries across varied industry segments. Work with clients to gather business requirements from multiple sources i.e. product managers, development teams, and functional group members. Leverage functional and analytical expertise to design a solution to address on-going problems.
• Install, maintain and update business intelligence tools, reports, and dashboards. Manage timely flow of business intelligence information to users. Analyze data with standard statistical methods, interpreting the results, and providing a summary of data analysis
• Be responsible for generating actionable recommendations well-supported by quantitative analysis to help our clients address their ongoing problems
• Present analytic findings & opportunities for improvement to senior management and summarize key findings, and aid in the dissemination of metrics throughout the organization
• Responsible for a variety of reporting and analysis tasks. Extracts, compiles and interprets key operational and statistical data. Will be responsible for the overall approach to reporting and analysis within the Business Analytics team. Experience in BI tools like Tableau, D3, QlikView, Power BI, Micro strategy etc. Experience with Big Data ETL, streaming, setting up multi-tenant data lakes is a plus Understanding of complex data flows, identification of data processing bottlenecks and designing and implementing solutions
• Sales Support & account growth: Work with the sales team to actively focus on opportunities to grow the client along with the senior managers. Support the sales team as required for RFPs and regular sales pitches
• Solve business problems & develop a business solution: Use problem-solving methodologies to propose creative solutions to solve a business problem. Recommend design and develop state-of-the-art data-driven analysis using statistical & advanced analytics methodologies to solve business problems.
• Develop models & recommend insights. Form hypothesis and run experiments to gain empirical insights and validate the hypothesis.
• Identify and eliminate possible obstacles and identify an alternative creative solution.

Prior Experience –

• 2 to 6 years of industry experience in business intelligence and data analytics using BI tools like Tableau, D3, QlikView, Power BI, Google Data Studio, Micro strategy etc
• Hands-on experience in analytical tools like SAS, Hadoop/Hive, Python, Spark, R

Skills needed –

• Project management skills with the ability to distil complex issues into structured frameworks for solving complex business problems
• Strong verbal and written communication skills with client/leadership handling experience
• A minimum of Bachelor’s Degree in Business Administration/ Management/ Economics/ Finance/ Analytics.
• Ability to multi-task and work closely with external clients in various time zones.

Responsibility –

• The primary role would be to independently manage projects and lead a team focused on creating reports and handling custom requirements in the Automotive sector.
• Head of delivery for the automotive sector with end-to-end responsibility of the auto-tech practice
• Managing client accounts and project relationships for custom requirements
• Responsible for end-to-end project planning and execution
• Supporting sales in preparation of proposals and marketing documents
• Creating tech focused insight reports on a monthly basis for the Auto-tech subscription offering

Prior Experience –

• He should have 8 to 10+ years of experience in the automotive sector and overall 8+ years.
• Domain expertise: Experienced in leading business segment and should have managed projects in the automotive sector.

Skills needed –

• He should be familiar with emerging technologies and their impact on the auto-tech sector such as IoT, 5G, AI, etc., along with the core technologies described in the project description section.
• Team management - should be able to lead a team of 2-3 people focusing on the auto-tech sector.
• Operational management: Should have experience in managing client accounts, handling engagements, project planning and execution, and training.
• Pres-Sales: Should be able to support BD and sales activities and ready to collaboratively work with the sales in closing deals.

Job Description –

• Conduct secondary research and have knowledge of databases such as Factiva, CapIQ
• Identifying prospects & potential opportunities, and able to understand growth trends in different industries.
• Executive research and developing organization charts
• Able to do competitive intelligence, SWOT and company profiling
• Able to conduct research independently and provide strategic insights for top management

Prior Experience –

• 1-3 years' experience playing the role of research Analyst / Sales support function

Skills needed –

• Sound knowledge of MS Excel and MS PowerPoint
• Previous experience of using LinkedIn for research and databases is advantageous
• Able to work in a sales environment
• Proactive and team player
• Assertive and confident personality - Passion to look at data, find insights and solve problems

Responsibility –

• A dynamic target driven individual who can generate leads for the sales team to expand business horizons. Strategic thinking to enable liaisons with clients with a thorough understanding of the research domain.
• Responsibility to acquire and on-board new clients Min 2+ years of subscription sales experience

Prior Experience –

• Relevant experience of 2-5 years and proven performance records
• Experience in working in shifts – US Shifts.

Skills needed –

• Understanding of the research domain.
• Proficiency with geography specific communication and accent and cross-cultural nuances.
• Proven experience in nurturing client relationships and retaining business opportunities.
• The zeal to take up target driven challenges in a sales environment.
• Experience in managing a mixed team of fresher and experienced people
• Experience in working for Market Research Business Development.
• Proficiency in MS Office and CRM software
• Proficiency in English
• Market knowledge
• Negotiation skills
• Ability to build rapport
• Time management and planning skills

Responsibility –

• Conducting interviews with the stakeholders via phone and other channels of communication for collection of data
• Execute qualitative (subjective and open ended) and quantitative (specific , objective and multiple choice) data collection work. This will be target based
• Work as part of research team and actively participate in project meetings.
• Assist in other complimentary tasks such as database building for Subject Matter Experts (respondent recruits)
• Others responsibilities assigned from time to time

Prior Experience –

• 1 to 4 years

Skills needed –

• Good written and verbal communication skills
• Listening and comprehension skills
• MS Office

Job Description –

• Will be part of the senior management for the eCommerce business.
• 2. Delivery management
  • a. Responsible for delivery management of all ongoing projects. Will work with multiple team leads and project managers to ensure on budget, on time delivery.
  • b. Manage client expectations and communication
  • c. Manage quality control through effective processes and ensure SLA compliance.
  • d. Ensure compliance with internal systems and quality policies.
• 3. Constantly identify opportunities for enhancing productivity using automation and process improvements.
• 4. Pre sales support
  • a. Execute pilots for new clients
  • b. Develop cost estimates and pitch decks to support the sales team.
• 5. Team development
  • a. Mentor and train team leads and project managers.
  • b. Lead the recruitment and training initiatives.
• 6.Identify and incubate new offerings for eCommerce and evangelize them with existing clients.

Prior Experience –

• 6- 10+ years of experience.
• Any past experience in eCommerce would be preferable.

Skills needed –

• 1. Demonstrated experience of managing large teams (more than 100 people). A strong background in project and process management is essential.
• 2. Demonstrated experience of working with content based processes, which may or may not be in the eCommerce domain.
• 3. This will be an independent, senior role. The person needs to have the ability to come up with solutions rather than list out problems. Needs to be willing to take risks, make mistakes and learn along the way.
• 4. No specific parameters are being defined for age / educational background / years of experience.