Opportunities

1. Client Delivery and Project/Account Management: On time, high-quality client delivery for a designated portfolio of accounts. (~70%)

• Quality Management: Define guidelines and processes for quality control. Review deliverables across accounts and mentor the team on quality improvements.
• Timelines: Monitor client communication and ensure that committed timelines are met. Manage client expectations so that reasonable timelines and effort estimates are set.
• Process Management: Establish processes to track projects and ensure 100 percent compliance with internal systems and quality benchmarks.
• Allocation and Planning: Manage daily resource allocation across projects.
• Customer Relationship Management – Build strong relationships with stakeholders in the client organization. Join key review meetings with the client to understand requirements, elicit feedback, manage expectations, and offer recommendations and consulting services, wherever necessary.

2. Team Management: Manage designated team and support overall recruitment & training efforts of the department. (~15%)

• Actively manage and mentor a team of direct and indirect reports. Take ownership of their bandwidth utilization, training, and overall growth trajectory.
• Support and lead department-wide recruitment and training efforts to build a strong independent team.

3. Pre-Sales and Solutioning: Drive high conversion of new opportunities into revenues. (~15%)(~15%)

• Work actively with the sales team to build solutions and respond to RFPs for new and existing clients.
• Take the lead on client conversations, advise clients on their content strategy, and suggest ways in which Netscribes can help.
• Oversee pilots, proof of concepts, pricing, and estimation for new opportunities.
• Constantly drive development of new offerings that can excite clients and help the team stay abreast of the latest innovations in content marketing.

• Between 8-12 years of relevant experience in the content marketing space, with at least 5 years of experience in a managerial role.
• Understanding of contemporary content marketing tactics, business models, different types of global English (UK v/s US etc.).
• Strong verbal communication skills.
• Excellent writing and editing skills. Capable of elevating the quality of project deliverables to meet international standards of quality expected by global clients.
• Ability to work with project managers to manage multiple projects simultaneously.
• Ability to work under pressure and handle tight deadlines.
• Must have exposure to at least 2 of the following industries - Technology (IT services, IT products), Telecommunications, Engineering, BFSI, Supply Chain, and eCommerce.

• Onboard new clients for e-commerce services in the US. This role is focused on hunting rather than farming.
• Focus on opportunities that can grow into USD 1 Mn + accounts within a 12-month period.
• Identify prospects, run sales campaigns (with / without the assistance of inside sales), initiate conversations and develop relationships.
• Understand our existing service portfolio for e-commerce services and be a part of defining new solutions to take to market.
• Work closely with the operations teams on executing pilots with the end goal of client delight and client acquisition.
• Leverage existing networks and existing knowledge of the US online retail space to bring in new relationships.

• Relevant experience in selling services to marketplaces and online retailers in the US.
• Demonstrated track record of closing large long-term deals, and of building relationships.
• Ability to work with offshore teams in India.
• Existing relationships with marketplaces and online retailers, those can be leveraged.

• Prior experience in selling to consulting, market research, media and information services firms
• Prior experience in selling to US clients is a MUST
• We are looking for people who have an existing network or relationships in the target geographies and have at least 5-7 years of hands on experience in sales and relationship management
• Past experience in selling high volume long term deals would be an added advantage

Target Industries - Technology platform firms, information services (database providers), market research firms, marketing divisions of corporations, media firms, business information or library services divisions of investment banks etc. Types of services sold include:

• Information database building
• Profiling
• Library services or quick consulting or business information services
• Data collection – primary or otherwise
• List building, validation and enrichment

• Excellent communication skills,
• Ability to build and nurture relationships and a persistent, positive attitude, business-to-business, customer relationship management, client servicing

• Contribute to the top line of the content marketing and social media unit at Netscribes through hunting new leads, presenting Netscribes’ value proposition, and enabling a conversation between clients and operations
• Generate leads using various organic channels, including social media, search, and email marketing
• Coordination with project, presales team, and account managers on the operations side to ensure a seamless customer experience
• Work closely with copywriters, designers, and social media experts to ensure alignment to client objectives
• Work with our in-house research experts to understand core business capabilities

• 4+ Years of working experience in content marketing/social media related business development roles
• Strong creative incline and understanding of disruptive technologies such as 5G, IoT, ML, NLP, etc.
• Extensive understanding of social media tools, design, B2B content marketing, thought leadership and account management
• Ability to work with delivery teams and client POCs simultaneously
• Strong written and verbal communication, ability to interact with clients directly
• Must have the ability to work independently with minimal supervision in an unstructured environment
• Ambitious, motivated individuals who can drive growth in partnerships with operations and sales
• At least USD 300K sold or managed in calendar year 2020

• Prior experience in selling data, research or related services to technology firms
• Prior experience in selling to US clients is a MUST
• We are looking for people who have an existing network or relationships in the US market and have at least 7 years of hands on experience in sales and relationship management
• Prior experience in selling services will be considered relevant. Experience in selling products is not relevant for this role.
• Past experience in selling high volume long-term deals would be an added advantage

Target Industries – Information technology, Telecom, Semiconductors, Medical devices, Gaming, Consumer internet, Industrial technology. Consulting or investment firms targeting these industries could also be potential clients for Netscribes.

• Excellent communication skills
• Ability to build and nurture relationships and a persistent, positive attitude, business-to-business, customer relationship management, client servicing
• Proven expertise in creating and maintaining relationships with senior decision makers in global corporations

• Prior experience in selling market research services to consulting, market research, information services and similar firms
• Prior experience in selling to US clients is a MUST
• We are looking for people who have an existing network or relationships in the target geographies and have at least 5-7 years of hands on experience in sales and relationship management
• Past experience in establishing recurring, long term revenue streams would be an added advantage
• Strong understanding of market research methodologies and estimation techniques, for both qualitative and quantitative research

• Excellent communication skills,
• Ability to build and nurture relationships and a persistent, positive attitude
• Relationship skills for business-to-business deals, customer relationship management, client servicing

• Leading the business development activities for the analytics practice
• Creating strategic business development plans for target markets in the key focus areas of CPG and retail
• Lead prospecting through targeted campaigns to identify new customers and leverage the existing client base to cross-sell analytics solutions
• Working closely with the operations team and internal stakeholders to develop strategies to align product and research offerings
• Liaising with our in-house research experts and internal development team to understand core business capabilities

As part of this rapidly growing capability/practice (Analytics), you will have:

• High visibility, high impact - This is a critical role in a young practice that is expected to be one of the key growth drivers for Netscribes in the years to come.
• You will work closely with the leadership team and will actively participate in designing and executing future strategies.

• 5+ Years of experience in selling analytics research solutions in the Retail- CPG domain.
• Key focus areas: Customer, Marketing, e-commerce, merchandising analytics, etc.
• Sales experience in the North American market
• Looking for a person with an existing network or relationships in these target geographies and have hands on experience in sales and relationship management
• Past experience in selling high volume long term deals would be an added advantage
• Excellent executive communication skills
• Ability to build and nurture relationships and a persistent, positive attitude, business-to-business, customer relationship management, client servicing, etc.

• Will be part of the senior sales team
• Bring in new customers for primarily customer service work but also cross sell other services of Netscribes
• Ensure the team responds professionally to all customer requests with the defined TAT via phone, chat or email
• Work with new and existing team members towards ensuring a robust and ongoing training plan
• Support the pre-sales team to execute pilots towards winning new business from prospective clients

• At least 10+ years of relevant experience in a non-voice process business development
• Demonstrated experience of selling large engagements and growing them
• Actively participated in the pre-sales process (RFP’s, Pilots etc.) to acquire new clients including commercial modelling, creation of pitch and service decks
• No specific parameters are being defined for age / educational background / years of experience

• Healthcare - Pharma, medical devices, and healthcare technology. Consulting or investment firms targeting these domains could also be potential clients.
• Market Research – Market research firms, consulting, advisory, professional services and investment firms. The focus services would be primary research and data collection using CATI, online surveys and other methodologies. All the other services listed above would also be relevant. Strong understanding of quantitative and qualitative research is a must.
• TMT - Information technology, telecom, semiconductors, medical devices, gaming, consumer internet, industrial technology. Consulting or investment firms targeting these industries could also be potential clients.

• 7+ years of hands-on experience in selling data, research, market intelligence or related services in the relevant domain
• Prior experience in selling to international clients is a MUST
• We are looking for people who have an existing network or relationships in the target market
• Prior experience in selling services will be considered relevant. Experience in selling products is not relevant for this role.
• Past experience in selling recurring, high-value, long-term deals would be an added advantage
• Excellent communication skills
• Ability to build and nurture relationships and a persistent, positive attitude
• Business-to-business, customer relationship management, client servicing skills
• Proven expertise in creating and maintaining relationships with senior decision makers in global corporations

• Will be part of the project management team for the eCommerce business
• Responsible for end-to-end delivery management of new and/or existing projects
• Manage client expectations and communication
• Manage the P&L for projects ensuring margins and client SLA’s are consistently met
• Work with new and existing team members towards ensuring a robust and ongoing training plan
• Support the pre-sales team to execute pilots towards winning new business from prospective clients
• Constantly identify opportunities for enhancing productivity and quality via process improvements
• Work towards growing the business by offering insights on new service opportunities
• Ensure compliance with internal systems and quality policies

• At least 5+ years of relevant experience in eCommerce solutioning and delivery
• Demonstrated experience of managing large teams (more than 100 people). A strong background in project and process management is essential.
• Exposure to a wide range of projects managed for marketplaces, retailers or brands would be an added advantage
• No specific parameters are being defined for age / educational background / years of experience.

• Deliver high quality outputs while working on client projects in the market intelligence / secondary research space for TMT clients – with minimal supervision. This includes:
  • Conducting research in the most effective and efficient manner (using a combination of sources and methodologies) to gather relevant information
  • Analysing information to derive relevant insights for the clients
  • Preparing client-ready output (PPT in most cases, or Word or Excel)
• Adhere to all internal timelines
• Collaborate with other teams as and when required (for client projects that have a primary research, analytics, content, etc. component in addition to secondary research)
• Contribute to client communication (calls / emails) throughout project lifecycle
• Provide the required guidance to the associates on the project, with their work
• Take ownership of specific modules of the overall project

• Strong secondary research skills – and experience of working on custom market intelligence / research projects for external clients a must
• Excellent business (report) writing skills
• Attention to detail
• Strong analytical skills
• Proficiency in PowerPoint, Word and Excel
• Excellent written and oral communication skills

• Independently lead and execute client projects in the market intelligence / secondary research space for clients across sectors such as CPG, BFSI, Retail, Consulting, etc.
• Ensure client satisfaction by providing high-quality client deliverables with actionable insights
• Collaborate with other teams as and when required (for client projects that have a primary research, analytics, content, etc. component in addition to secondary research)
• Lead client communication independently throughout project lifecycle
• Over time, play the role of an account manager on specific client accounts i.e. engage with relevant client stakeholders to understand their priorities/challenges, be a thought partner and suggest solutions, build rapport, keep track of key organizational changes, keep track of market changes that may impact client business, keep relevant stakeholders at NS updated, etc.
• Over time, start playing a larger role in people management i.e., recruitment, training, building capabilities in the secondary research space

• Experience of handling custom market intelligence / research projects for external clients a must
• Strong project management skills. Ability to execute projects independently
• Excellent communication skills, ability to engage with global clients (past exposure to US clients desirable)
• Well versed with working on MS PPT, Excel and Word

Social Media Strategy & Planning

• Design and implement social media strategies to meet project goals.
• Create detailed social media publishing calendars (with platform-specific daily activities) and follow it.
• Conduct daily research on current trends (industry-specific) and target audience’s content preferences.
• Monitor popular keywords and hashtags (industry-specific) that can be used in the leaders’ communications.
• Stay up to date with current trends and technologies related to social media and other digital marketing platforms.

Profile Management

• Run organic campaigns to drive engagement across leaders’ social media profiles.
• Identify influencers to connect with, discussion forums to join, speaking opportunities, and other engagement opportunities for the leaders.
• Communicate with connections and followers, whenever required and ensure timely responses.
• Identify prospects/leads from the leaders’ profiles for social selling.
• Analyze and report performance across the leaders’ social handles on a monthly basis.

Content Development, Editing & Creative Collaboration

• Write engaging social copies.
• Generate, edit and publish engaging content on leaders’ social handles (curated content).
• Collaborate with other team members (content, design, SEO) to create engaging original content for leaders’ communications.

• 2 to 4 years of experience in social media marketing.
• Excellent communication and copywriting skills.
• Campaign management (organic and paid) across popular social platforms, especially LinkedIn, Twitter, Instagram, and YouTube.
• SEO, keyword research tools such as SEMRush, Google Analytics, platform-specific analytics for Linkedin, Twitter.
• Campaign analysis and reporting.

• Serve as an expert in editing and proofreading a variety of documents to ensure flawless grammar and syntax (Documents may include research reports, whitepapers, blogs, product descriptions, product portfolios etc.).
• Ensure that reviewed deliverables meet international standards of quality and are completed in a timely fashion.
• Understand the objectives of different content assets and conduct the review accordingly.
• Review and add value to content assets through rephrasing, rewriting, and ensuring compliance with client’s brief and guidelines.
• Interact with writers, project managers and other relevant team members to ensure appropriate value addition to the deliverables.

• 4-6 years of experience in the content marketing domain with at least 3 years of experience as an editor, copyeditor, or in a content QC role.
• A background in publishing/journalism/communications is a bonus.
• Excellent writing and editing skills.
• Strong command over the English language.
• Understanding of differ types of global English (UK v/s US etc.).
• Familiarity with style guides such as The Chicago Manual of Style and the Associated Press Stylebook.
• Ability to read and quickly incorporate guidelines/stylistic rules as demanded by the project.
• Ability to edit content without deviating from the original meaning and context.
• A sharp eye for detail.
• Ability to work under pressure and handle tight deadlines.
• Ability to edit documents in both Word and PowerPoint formats.

• Client delivery and project management (70-75%)
  • Responsible for end-to-end project management and client delivery
  • Ensure client satisfaction by providing high-quality client deliverables with actionable insights
  • Manage multiple client engagements at any given time and work hands-on on client projects
  • Collaborate with other teams as and when required (for client projects that have a primary research, analytics, content, etc. component in addition to secondary research)
• Client communication and account management (~15%)
  • Lead client communication independently throughout project lifecycle
  • Play the role of an account manager on specific client accounts i.e. engage with relevant client stakeholders to understand their priorities/challenges, be a thought partner and suggest solutions, build rapport, keep track of key organizational changes, keep track of market changes that may impact client business, keep relevant stakeholders at NS updated, etc.
• Healthcare capability development and People management (10-15%)
  • Play an active role in growing the Healthcare capability at NS to the next level
  • Work closely with the sales team; develop relevant solutions and pitches for prospects; lead proposal discussions with clients (when required), help close deals
  • Recruitment, training, mentoring, expanding capabilities in healthcare domain

• Extensive research (market intelligence) experience in the Pharma domain
• Strong project management and team management skills. Hands-on ability to execute projects
• Excellent communication skills, ability to engage with global clients (past exposure to US clients desirable)

Project management and client management exposure a must

7–10 years of relevant experience

Lead generation

• Build a contact database for the given accounts
• Generate leads and set up meetings through calling, email and LinkedIn engagement.
• Nurture these leads over time and engage meaningfully to keep them active.
• Conduct high-level conversations with senior executives (IT/ procurement / network) in India to assess demand for networking products and services
• Handle inbound leads within the shift timings
• Do basic research about accounts and prospects and co-ordinate with research team to get insights and pitch customization
• Record and maintain all conversations and correspondence in Salesforce CRM or other excel based reporting systems with meticulous detail.
• Consistently achieve qualified opportunity quotas to ensure revenue objectives of sales team.
• Maintain close relationships and clear communication with sales executives.

Team Management

• Monitor daily performance and help the team members succeed.
• Manage the client relationship and be in constant contact with the client team.
• Maintain the CRM reports and use them to drive performance.
• Over time, manage multiple projects and help the entire business line expand.

• Must have at least 2-5 years of experience, in B2B lead generation
• Prior experience in lead generation for technology products and services in international markets is essential. Knowledge of telecom and networking products and services for the B2B (enterprise) market would help.
• Must have a strong understanding of email campaigns, outbound calling and use of LinkedIn for engaging prospects. Should have hands-on experience in using these channels for successfully generating leads.
• Must have excellent written and verbal English communication skills.
• A confident, results driven personality that can engage comfortably with international clients.
• Must have the comfort of working within a matrix organisation and manage stakeholders across sales and marketing.

• Build a contact database for the given accounts
• Generate leads and set up meetings through email and LinkedIn engagement.
• Nurture these leads over time and engage with them to keep them active.
• Conduct high-level conversations with senior executives in the US and assess demand for client services
• Do basic research about accounts and prospects and co-ordinate with the research team to get insights and pitch customization
• Record and maintain all conversations and correspondence in Salesforce CRM or other excel based reporting systems with meticulous detail.
• Consistently achieve qualified opportunity quotas to ensure revenue objectives of sales team.
• Maintain close relationships and clear communication with sales executives.

• Must have at least 3 years of experience, in B2B lead generation
• Must have a strong understanding of using CRM tools (Salesforce preferably) for tracking and reporting
• Prior experience in lead generation for technology/retail companies in international markets is essential.
• Must have a strong understanding of email campaigns and use of LinkedIn for engaging prospects. Should have hands-on experience in using these channels for successfully generating leads.
• Must have excellent written and verbal English communication skills.
• A confident, results driven personality that can engage comfortably with international clients.

• Will be part of the project management team for the Demand generation business
• Responsible for end-to-end delivery management of new and/or existing projects with a focus on DG and LG deals
• Manage client expectations and communication
• Manage the P&L for projects ensuring margins and client SLA’s are consistently met
• Work with new and existing team members towards ensuring a robust and ongoing training plan
• Constantly identify opportunities for enhancing quality via process improvements
• Ensure compliance with internal systems and quality policies
• Build a contact database for the given accounts
• Generate leads and set up meetings through email and LinkedIn engagement.
• Nurture these leads over time and engage with them to keep them active.
• Conduct high-level conversations with senior executives in the US and assess demand for client services
• Do basic research about accounts and prospects and co-ordinate with the research team to get insights and pitch customization
• Record and maintain all conversations and correspondence in Salesforce CRM or other excel based reporting systems with meticulous detail.
• Consistently achieve qualified opportunity quotas to ensure revenue objectives of sales team.
• Maintain close relationships and clear communication with sales executives.

• At least 8+ years of relevant experience in managing B2B DG/LG projects
• Prior experience in lead generation for technology/retail companies in international markets is essential.
• Must have hands-on experience of B2B DG/LG delivery either in an agency or in a client environment
• Must have a strong understanding of using CRM tools (Salesforce preferably) for tracking and reporting
• Must have a strong understanding of email campaigns and use of LinkedIn for engaging prospects. Should have hands-on experience in using these channels for successfully generating leads.
• Must have excellent written and verbal English communication skills.
• A confident, results driven personality that can engage comfortably with international clients.

• Account Management: On time, high-quality client delivery for a designated portfolio of content and social media accounts. (~70%)
  • Delivery: Lead the development, management and optimization of B2B and B2C content and social media campaigns towards achieving defined project goals.
  • Quality Management: Define guidelines and processes for quality control. Review content and social media deliverables across accounts and mentor the team on quality improvements.
  • Timelines: Monitor client communication and ensure that committed timelines are met. Manage client expectations so that reasonable timelines and effort estimates are set.
  • Process Management: Establish processes to track projects and ensure 100 percent compliance with internal systems and quality benchmarks.
  • Allocation and Planning: Manage daily resource allocation across projects.
  • Customer Relationship Management – Build strong relationships with stakeholders in the client organization. Join key review meetings with the client to understand requirements, elicit feedback, manage expectations, and offer recommendations and consulting services, wherever necessary.
• Team Management: Manage designated team and support overall recruitment & training efforts of the department. (~15%)
  • Actively manage and mentor a team of direct and indirect reports. Take ownership of their bandwidth utilization, training, and overall growth trajectory.
  • Support and lead department-wide recruitment and training efforts to build a strong independent team.
• Pre-Sales and Solutioning: Drive high conversion of new opportunities into revenues. (~15%)
  • Work actively with the sales team to build digital marketing solutions and respond to RFPs for new and existing clients.
  • Take the lead on client conversations, advise clients on their digital marketing strategy, and suggest ways in which Netscribes can help.
  • Oversee pilots, proof of concepts, pricing, and estimation for new opportunities.
  • Constantly drive development of new offerings that can excite clients and help the team stay abreast of the latest innovations in content marketing.

• A minimum of 7 years of relevant experience in the digital marketing space, with at least 3 years of experience in a managerial role.
• Expertise in organic and paid promotions.
• Expertise in SEO, Social Media, and SEM.
• Proficiency with Google Analytics, Hootsuite, Facebook/Twitter/Linkedin analytics, and other key digital marketing tools.
• Strong verbal communication skills.
• Capable of elevating the quality of project deliverables to meet international standards of quality expected by global clients.
• Ability to work with project managers to manage multiple projects simultaneously.
• Ability to work under pressure and handle tight deadlines.
• Must have exposure to at least 2 of the following industries - Technology (IT services, IT products), Telecommunications, Engineering, BFSI, and Supply Chain.

• Responsible for managing a team of 20+ associates for Voice, Chat & Email LOB
• Responsible for daily floor activities and team management
• Process Management
• Customer Orientation
• Analysis & Reporting
• Coaching, Mentoring and Facilitation

• Should be a graduate
• Should have minimum 2 Yrs experience as a AM Ops
• Experience from BPO industry will only be considered
• Team Handling experience mandate
• Looking for immediate joiners
• Should be aware about the KPIs as an AM, Manpower Planning, AHT, SLAs, Feedback, Coaching
• Continuous suggestion to organization for improvement and optimization of the process
• Sound understanding of all BPO terminologies like shrinkage, UAL, PL etc.
• Ensuring Excellent on call experience.
• Shifts: Rotational shifts (24*7)

• Will be part of the project management team for the eCommerce content writing business
• Responsible for end-to-end delivery management of new and/or existing projects with a focus on eCommerce product description writing projects
• Manage client expectations and communication
• Manage the P&L for projects ensuring margins and client SLA’s are consistently met
• Work with new and existing team members towards ensuring a robust and ongoing training plan
• Constantly identify opportunities for enhancing productivity and quality via process improvements
• Ensure compliance with internal systems and quality policies

• At least 5+ years of relevant experience in managing eCommerce content writing projects
• Demonstrated experience of managing large teams (more than 50 people) of content writers and quality checkers. A strong background in project and process management is essential.
• Must have hands-on experience of eCommerce content delivery either in an agency or in a client environment
• Strong writing and editing skills with exposure to writing and managing eCommerce content writers and QC members
• Strong understanding of eCommerce content writing projects across product categories

• Conduct Transaction Quality Audits
• Conduct Ticket Data Analysis & Error Analysis
• Provide Transaction Quality Audit scores on parameters
• Provide Feedbacks and suggestions for improvement to L1 and L1.5 Service Desk Analysts
• GAP Analysis and Controls
• Publish Dashboards at defined intervals
• Conduct RCA for Process Deviations
• Maintain Records for Internal and External QMS Audit Requirements
• Drive Quality Initiatives to improve performance and efficiency
• Provide data inputs to internal stakeholders
• Flexibility and Availability for any ad-hoc business requirement
• Ensure Confidentiality, Availability and Integrity of Data

• The candidate should have excellent problem solving capabilities and lateral thinking skills
• Willingness to work in 24 X 7 work environment
• Good Knowledge of Audit and Evaluation function
• Analytical bent of mind
• Should be fluent in Spoken and written English
• Ability to handle pressure and a natural go getter
• Understanding of the Business situation and capability to address issues
• Lean Six Sigma Certified
• Minimum 2 3 years of experience working in support or Quality Analyst role
• Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis
• Establish controls on Transaction Processing, aiming for a Zero Defect Output
• Report and Publish Transaction Quality Metrics
• Publish Dashboards
• Provide Feedback and suggestions for improvement
• GAP Analysis
• Error Analysis and RCA
• Adherence to Internal and External QMS Audit Requirements
• Continuous Focus and Drive to meet and exceed SLAs
• Drive Org. Level Quality Initiatives
• Minimum one Yellow Belt Six Sigma Project

• To keep a track of the data being processed and delivered within TAT.
• To ensure proper communication is done with clients and understand their requirements. While also ensuring 100% resource utilisation within the team.
• To ensure proper data and reports are shared with clients on daily/weekly/monthly basis.
• To maintain the team health and keep close coordination with team members to understand the issues faced and resolving them.

• Need to have leadership qualities
• Need to have a good knowledge in MS Office
• Need to have good written and verbal communication skills, empathy and analytical skills to understand various requirements
• Must have the capability to work independently and manage multiple tasks simultaneously

• Will be responsible for achieving team targets
• Regular coaching & guiding team for achieving targets
• Feedback on KPI Improvement
• Regular Team Interaction & Motivation
• To keep Energy Level High
• Regular Team Activities & Employee Engagement
• Analysis of Team Performance
• Client Interaction & Process Improvement Inputs
• Candidate must have experience in BPO Voice & Non Voice
• Handled team size of 15+

• Candidate should be graduate
• Excellent English Communications skills
• Candidates with international/Domestic BPO
• Track record of managing KPI / SLAs
• Shifts: Rotational shifts (24*7)

• Liaise with Business and relevant stakeholders including IT team and Vendor partners to define and document detailed functional and non-functional requirements/specifications for IT system implementations.
• Undertake investigations into data and understand data integrity across a range of IT systems.
• Identify and manage requirements change, and its implications, across the lifecycle and manage traceability of requirements.
• Conduct functional and technical impact analysis in the event of changes to business objectives, requirements and/or technical architectures/platforms.
• Identify & specify as necessary as is and to be business processes, business systems and associated data dependencies.
• Support the technology and business teams involved in a project through the full SDLC. This includes ensuring initial analysis is accurate, assisting development teams with queries.
• Support the business through the UAT phase by being responsible for answering questions about system functionality and ensuring business requirements are met by the system.

• Have a proven track record in the field of Business analysis/project management
• The candidate should also be aware of using MS Excel, Visio, Word, and PowerPoint with an awareness of SQL.
• Experience gained in a previous role of the following must be evident: requirements gathering, analysis and functional design, writing business & technical documentation, writing test cases, test case execution and data analysis.
• Prior experience as BA in ecommerce domain as a big plus
• Should have an excellent command of English language with strong written and verbal communications to deliver against our commitment to providing a world class service and drive our dedication to the client experience.
• Knowledge of Agile methodologies

• Client delivery and project management (70-75%)
  • Responsible for end-to-end project management and client delivery
  • Ensure client satisfaction by providing high-quality client deliverables with actionable insights
  • Manage multiple client engagements at any given time and work hands-on on client projects
  • Collaborate with other teams as and when required (for client projects that have a primary research, analytics, content, etc. component in addition to secondary research)
• Client communication and account management (~15%)
  • Lead client communication independently throughout project lifecycle
  • Play the role of an account manager on specific client accounts i.e. engage with relevant client stakeholders to understand their priorities/challenges, be a thought partner and suggest solutions, build rapport, keep track of key organizational changes, keep track of market changes that may impact client business, keep relevant stakeholders at NS updated, etc.
• Healthcare capability development and People management (10-15%)
  • Play an active role in growing the Healthcare capability at NS to the next level
  • Work closely with the sales team; develop relevant solutions and pitches for prospects; lead proposal discussions with clients (when required), help close deals
  • Recruitment, training, mentoring, expanding capabilities in healthcare domain

• Extensive research (market intelligence) experience especially in the Pharma domain
• Strong project management and team management skills. Hands-on ability to execute projects
• Excellent communication skills, ability to engage with global clients (past exposure to US clients desirable)
• Experience of leading a Life Sciences / Healthcare research team a plus

• 1. Client delivery and project management
  • Responsible for end-to-end project management and client delivery
  • Ensure client satisfaction by providing high-quality client deliverables with actionable insights
  • Manage multiple client engagements at any given time and work hands-on on client projects
• 2. Client communication and account management
  • Lead client communication independently throughout project lifecycle
  • Prepare forward-looking frameworks for analysis and models for recurring projects/ processes that can be re-used and automated
  • Play the role of an account manager on specific client accounts i.e. engage with relevant client stakeholders to understand their priorities/challenges, be a thought partner and suggest solutions, build rapport, keep track of key organizational changes, keep track of market changes that may impact client business, keep relevant stakeholders at NS updated, etc.
• 3. Presales
  • Keep a tab on the solutions out in the market in the analytics (CPG-retail) space (customer, marketing, e-commerce analytics, etc.), client’s key business challenges and unmet needs, identify and help develop solutions to cater to those needs
  • Work closely with the sales team to develop relevant solutions and pitches for prospects
  • Develop proposals for new engagements, lead proposal discussions with clients, help close deals
• 4. People management
  • Manage the accountabilities of the team - define, communicate, and analyse success metrics for the delivery team
  • Build and grow the team; independently manage recruitment, training, and day-to-day team management

• Proven client engagement skills and adept at sharing insights and recommendations that have tangible business impacts
• Ability to engage with international clients independently and lead discussions to win and execute engagements. Must have excellent pre-sales and solutioning skills.
• Good context and exposure to the CPG-Retail space - hands on experience in end-to-end solution development in the key focus areas such as customer, marketing, e-commerce analytics, among other
• Must have led large teams that perform comprehensive analysis of various categories/products/segments, review the trends and derive meaningful insights
• Skills in storyboarding, problem solving, and insights generation are must
• Hands-on experience/ proficiency in tools like SQL, R, Python and Excel; knowledge of other DBMS tools, ETL processes and VBA (macros) will be an added plus
• Experience/ Knowledge of using modelling techniques like regression (linear and logistic), Random Forest, XGB, SVM, K-means clustering, neural-networks, and other time-series models
• Past experience/ knowledge in APIs, cloud deployment, CI/CD, etc. desirable
• Excellent communication skills (both verbal and written), ability to engage with global clients
• Candidate should be comfortable preparing client proposals, and neat framework decks on MS PowerPoint
• Experience in text analytics (tokenization, topic modelling, feature extraction, sentiment analysis, etc) would be an added plus
• Experience in marketing analytics projects like MMM/ MTA and in digital/app analytics, Google analytics will be an added plus
• Hands-on experience to develop codes, statistical models, dashboards (PowerBI, Tableau, Qlikview, etc.) and other visualization tools.