Opportunities

A dynamic target driven individual who can generate leads for the sales team to expand business horizons. Strategic thinking to enable liaisons with clients with a thorough understanding of the research domain.

Job brief:

We are looking for an ambitious and energetic Business Development professional to help us expand our clientele (Healthcare Research and Insights team). The goal is to drive sustainable growth by boosting sales and forging strong relationships with clients.

Essential Job Functions:

• Prospecting, qualifying and converting leads
• Outbound calling to US and Europe for qualifying leads and converting them into meetings for the Sales Team
• Writing emails, follow ups, campaigns and CRM database management
• Pharma consulting services experience, plus open to dialing for other sectors and regions
• Proven experience in nurturing client relationships and retaining business opportunities

• Experience in working in shifts – US Shifts
• Relevant experience of 3-5 years and proven performance records
• Experience in working for Lifesciences/Market Research Business Development
• Proficiency in MS Office and CRM software
• Communication and negotiation skills

• Contribute to the top line of the content marketing and social media unit at Netscribes through hunting new leads, presenting Netscribes’ value proposition, and enabling a conversation between clients and operations
• Generate leads using various organic channels, including social media, search, and email marketing
• Coordination with the presales team and account managers on the operations side to ensure a seamless customer experience
• Work closely with copywriters, designers, and social media experts to ensure alignment to client objectives
• Work with our in-house research experts to understand core business capabilities

• 4+ Years of working experience in content marketing/social media related business development roles
• Strong creative incline and understanding of disruptive technologies such as 5G, IoT, ML, NLP, etc.
• Extensive understanding of social media tools, design, B2B content marketing, thought leadership and account management
• Ability to work with delivery teams and client POCs simultaneously
• Strong written and verbal communication, ability to interact with clients directly
• Must have the ability to work independently with minimal supervision in an unstructured environment
• Ambitious, motivated individuals who can drive growth in partnerships with operations and sales
• At least USD 300K sold or managed in calendar year 2020

• Prior experience in selling data, research or related services to technology firms
• Prior experience in selling to US clients is a must
• We are looking for people who have an existing network or relationships in the US market and have at least 7 years of hands-on experience in sales and relationship management
• Prior experience in selling B2B services will be considered relevant
• Past experience in selling high volume long-term deals would be an added advantage

Target Industries – Information technology, Telecom, Semiconductors, Medical devices, Gaming, Consumer internet, Industrial technology. Consulting or investment firms targeting these industries could also be potential clients for Netscribes.

• Excellent communication skills
• Ability to build and nurture relationships with a persistent and positive attitude
• Proven expertise in developing and nurturing relationships with senior decision makers in global corporations

• Prior experience in selling market research services to consulting, market research, information services and similar firms
• Prior experience in selling to US clients is a MUST
• We are looking for people who have an existing network or relationships in the target geographies and have at least 5-7 years of hands on experience in sales and relationship management
• Past experience in establishing recurring, long term revenue streams would be an added advantage
• Strong understanding of market research methodologies and estimation techniques, for both qualitative and quantitative research

• Excellent communication skills,
• Ability to build and nurture relationships and a persistent, positive attitude
• Relationship skills for business-to-business deals, customer relationship management, client servicing

• Deliver high quality outputs while working on client projects in the market intelligence / secondary research space for TMT clients – with minimal supervision. This includes:
  • Conducting research in the most effective and efficient manner (using a combination of sources and methodologies) to gather relevant information
  • Analysing information to derive relevant insights for the clients
  • Preparing client-ready output (PPT in most cases, or Word or Excel)
• Adhere to all internal timelines
• Collaborate with other teams as and when required (for client projects that have a primary research, analytics, content, etc. component in addition to secondary research)
• Contribute to client communication (calls / emails) throughout project lifecycle
• Provide the required guidance to the associates on the project, with their work
• Take ownership of specific modules of the overall project

• Strong secondary research skills – and experience of working on custom market intelligence / research projects for external clients a must
• Excellent business (report) writing skills
• Attention to detail
• Strong analytical skills
• Proficiency in PowerPoint, Word and Excel
• Excellent written and oral communication skills

• Serve as an expert in editing and proofreading a variety of documents to ensure flawless grammar and syntax (Documents may include research reports, whitepapers, blogs, product descriptions, product portfolios etc.).
• Ensure that reviewed deliverables meet international standards of quality and are completed in a timely fashion.
• Understand the objectives of different content assets and conduct the review accordingly.
• Review and add value to content assets through rephrasing, rewriting, and ensuring compliance with client’s brief and guidelines.
• Interact with writers, project managers and other relevant team members to ensure appropriate value addition to the deliverables.

• 4-6 years of experience in the content marketing domain with at least 3 years of experience as an editor, copyeditor, or in a content QC role.
• A background in publishing/journalism/communications is a bonus.
• Excellent writing and editing skills.
• Strong command over the English language.
• Understanding of differ types of global English (UK v/s US etc.).
• Familiarity with style guides such as The Chicago Manual of Style and the Associated Press Stylebook.
• Ability to read and quickly incorporate guidelines/stylistic rules as demanded by the project.
• Ability to edit content without deviating from the original meaning and context.
• A sharp eye for detail.
• Ability to work under pressure and handle tight deadlines.
• Ability to edit documents in both Word and PowerPoint formats.

Lead generation

• Build a contact database for the given accounts
• Generate leads and set up meetings through calling, email and LinkedIn engagement.
• Nurture these leads over time and engage meaningfully to keep them active.
• Conduct high-level conversations with senior executives (IT/ procurement / network) in India to assess demand for networking products and services
• Handle inbound leads within the shift timings
• Do basic research about accounts and prospects and co-ordinate with research team to get insights and pitch customization
• Record and maintain all conversations and correspondence in Salesforce CRM or other excel based reporting systems with meticulous detail.
• Consistently achieve qualified opportunity quotas to ensure revenue objectives of sales team.
• Maintain close relationships and clear communication with sales executives.

Team Management

• Monitor daily performance and help the team members succeed.
• Manage the client relationship and be in constant contact with the client team.
• Maintain the CRM reports and use them to drive performance.
• Over time, manage multiple projects and help the entire business line expand.

• Must have at least 2-5 years of experience, in B2B lead generation
• Prior experience in lead generation for technology products and services in international markets is essential. Knowledge of telecom and networking products and services for the B2B (enterprise) market would help.
• Must have a strong understanding of email campaigns, outbound calling and use of LinkedIn for engaging prospects. Should have hands-on experience in using these channels for successfully generating leads.
• Must have excellent written and verbal English communication skills.
• A confident, results driven personality that can engage comfortably with international clients.
• Must have the comfort of working within a matrix organisation and manage stakeholders across sales and marketing.

• Responsible for managing a team of 20+ associates for Voice, Chat & Email LOB
• Responsible for daily floor activities and team management
• Process Management
• Customer Orientation
• Analysis & Reporting
• Coaching, Mentoring and Facilitation

• Should be a graduate
• Should have minimum 2 Yrs experience as a AM Ops
• Experience from BPO industry will only be considered
• Team Handling experience mandate
• Looking for immediate joiners
• Should be aware about the KPIs as an AM, Manpower Planning, AHT, SLAs, Feedback, Coaching
• Continuous suggestion to organization for improvement and optimization of the process
• Sound understanding of all BPO terminologies like shrinkage, UAL, PL etc.
• Ensuring Excellent on call experience.
• Shifts: Rotational shifts (24*7)

• Client delivery and project management (70-75%)
  • Responsible for end-to-end project management and client delivery
  • Ensure client satisfaction by providing high-quality client deliverables with actionable insights
  • Manage multiple client engagements at any given time and work hands-on on client projects
  • Collaborate with other teams as and when required (for client projects that have a primary research, analytics, content, etc. component in addition to secondary research)
• Client communication and account management (~15%)
  • Lead client communication independently throughout project lifecycle
  • Play the role of an account manager on specific client accounts i.e. engage with relevant client stakeholders to understand their priorities/challenges, be a thought partner and suggest solutions, build rapport, keep track of key organizational changes, keep track of market changes that may impact client business, keep relevant stakeholders at NS updated, etc.
• Healthcare capability development and People management (10-15%)
  • Play an active role in growing the Healthcare capability at NS to the next level
  • Work closely with the sales team; develop relevant solutions and pitches for prospects; lead proposal discussions with clients (when required), help close deals
  • Recruitment, training, mentoring, expanding capabilities in healthcare domain

• Extensive research (market intelligence) experience especially in the Pharma domain
• Strong project management and team management skills. Hands-on ability to execute projects
• Excellent communication skills, ability to engage with global clients (past exposure to US clients desirable)
• Experience of leading a Life Sciences / Healthcare research team a plus

• Prior experience in selling market research services to healthcare, pharma, medical device and Healthcare-Tech companies; independent contributor, focused on hunting role as well as farming role
• Prior experience in selling to US / European clients is a MUST
• We are looking for people who have an existing network or relationships in the target geographies and have at least 10+ years of hands on experience in sales and relationship management
• Past experience in establishing recurring, long term revenue streams would be an added advantage
• Strong understanding of market research methodologies and estimation techniques, for both qualitative and quantitative research

• Excellent communication skills,
• Ability to build and nurture relationships and a persistent, positive attitude
• Relationship skills for business-to-business deals, customer relationship management, client servicing

• Account Management: On time, high-quality client delivery for social media accounts
  • Delivery: Lead the development, management and social media listening, ORM and campaigns towards achieving defined project goals.
  • Quality Management: Define guidelines and processes for quality control. Review content and social media deliverables across accounts and mentor the team on quality improvements.
  • Customer Relationship Management – Build strong relationships with stakeholders in the client organization. Join key review meetings with the client to understand requirements, elicit feedback, manage expectations, and offer recommendations and consulting services, wherever necessary.
• Will be part of the project management team for the ORM business
• Responsible for end-to-end delivery management of new and/or existing projects with a focus on enhancing and building the client’s reputation by constantly measuring the effectiveness of their strategies.
• Manage client expectations and communication
• Manage the P&L for projects ensuring margins and client SLA’s are consistently met
• Work with new and existing team members towards ensuring a robust and ongoing training plan
• Constantly identify opportunities for enhancing productivity and quality via process improvements
• Ensure compliance with internal systems and quality policies
• Establish procedures, systems and standards that will avoid any negative impacts
• Be well prepared for taking immediate action when there is a crisis situation or client’s reputation has been tarnished
• Pre-Sales and Solutioning: Drive high conversion of new opportunities into revenues. (~15%)
  • Work actively with the sales team to build digital marketing solutions and respond to RFPs for new and existing clients.
  • Take the lead on client conversations, advise clients on their digital marketing strategy, brand reputation and customer experience and suggest ways in which Netscribes can help.
  • Oversee pilots, proof of concepts, pricing, and estimation for new opportunities.
  • Constantly drive development of new offerings that can excite clients and help the team stay abreast of the latest innovations in content marketing.

• At least 8+ years of relevant experience in managing Social Media ORM projects
• Demonstrated experience of managing large teams (more than 50 people) of social media analysts and quality checkers. A strong background in project and process management is essential.
• Expertise in SEO, Social Media, and SEM
• Capable of elevating the quality of project deliverables to meet international standards of quality expected by global clients
• Must have hands-on experience of ORM delivery in an agency

We are looking for ambitious and motivated individuals with 3-4 years’ experience in social media and its role in brand building. The ideal candidate would be responsible for various tasks and activities designed to track and engage with brand specific social media conversations with the objective to build positive brand sentiment.

• Track and monitor brand specific conversations and mentions on social media.
• Understand and address the consumer queries effectively and actively on social media platforms.
• Identify the need to assign/forward the case to client team basis the sensitivity of the case.
• Establish the facts and gather details about the specific case by using the available tools, data and coordinating with different departments.
• Pacify the customers/social audience by giving proper resolution in line with policies and empowerment.
• Actively draft and publish communication for pro-active social care for customers.
• Flag off and report perceived threat on social media to the larger social group and stay prepared with media statement.
• Coordinate with different departments like Legal, PR, Digital, HR etc. when dealing with sensitive cases.
• Tag/Categorize the cases as per the respective departments/product teams.
• Share feedback with the respective departments/product teams wherever required.
• Build brand love and drive positive engagement on social media platforms.
• Manage social media conversation volumes with consistency and to manage their own quality of responses.
• Develop engaging, creative, innovative content/ideas for regularly scheduled posts, which enlighten audiences and promote brand-focused messages.
• Build various product-wise/service-wise reports based on data extracted from social listening tools on a regular basis.
• Identify key issues and pain points as actionables for client to improve the reputation of the brand.
• Ideate and suggest social media campaigns, activities and PR strategies to deal with crisis situations.
• Keep updated about industry news to introduce various new features, tools and developments for improvement of ORM processes.

• 3+ Years of working experience in social media, and preferably in ORM
• Knowledge of using Google search and its advanced search tools and Boolean operators
• Knowledge of social media and social media data – how to use ‘search’ functionality on different social media platforms, understanding of privacy settings and laws with respect to individual social media data, understanding of public (searchable) and private data on social media
• Designing data scraping and data processing methods and systems
• Strong written and verbal communication, ability to design engagement and interactions with customers in line with the brand’s social identity
• Must have the ability to work independently with minimal supervision in an unstructured environment
• Ambitious, motivated individuals who can drive growth and client satisfaction by designing and delivering process-based solutions to client requirements

• Demonstrated skills and competencies in assessment, problem solving, practices / policy administration / interpretation.
• Flexibility to quickly shift priorities, multi-task and juggle simultaneous requirements in fast paced environment and manage all to completion.
• Process orientation, including strong organizational and prioritization skills.
• Demonstrated ability to work with Minimum Supervision to take initiative and follow-up on assigned projects, balanced by good teamwork skills.
• Good interpersonal skills, with the ability to work effectively with people at all levels of the organization.
• Good communication, facilitation, and interpersonal skills.
• Proficient with Microsoft Office products like Windows, Word, Excel, and PowerPoint required. Coach mentor Motivating team with excellent people touch
• Excellent analytical skills with ability to problem solving.
• Hand on experience on Scheduling on Excel (using Erlang or other models) for the Process/Processes to ensure forecasted service level (SL) for the day is met / maximized.
• In case line staffing is provided, ensuring that the staffing schedules meet the requirements satisfactorily. This can be a weekly, bi-weekly or a monthly activity.
• Ability to perform Capacity planning for the Process/Processes on a rolling 3 months basis to help generate a hiring plan for optimum staffing this could be at a weekly level as well Work closely with RTAs (Real Time Analysts) to provide WFM support.
• Proactive approach in recognizing emerging trends
• Perform root cause analysis on need basis suggest corrective action
• Staffing and Leave planning based on volume trends.
• Building Client relationship with effective communication
• Provide reports pertaining to Service Levels, staffing requirements and Forecast deviation.

• Must be Graduate
• 10+ Years of experience out of which 2 years experience in leading workforce management team in Outsourced contact center environment with multiple clients and regions
• Excellent analytical skills attention to detail
• Ability to lead calls with clients / other business function independently
• Should have excellent client handling skills
• Ability to handle pressure - Timelines and Customer Demands
• Self-motivated and execution oriented
• Team worker and should have people/peer management experience
• Should be capable of handling lots of data in an efficient and effective manner.
• LEAN/Six Sigma Trained, Tested Certified
• In-depth understanding of the various call center metrics and their impact on each other
• Excellent knowledge of Advanced Excel, Erlang models Avaya CMS
• Knowledge of Forecasting techniques would be an added advantage
• Leads by example with High Value and Integrity

• Drive continuous improvement for Transaction Quality and Delivery
• Manage Call Quality & Client related KPI's
• Evaluate effectiveness of TQ interventions
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client's expectation
• Ability to get out of the box ideas and Process improvement initiatives in the process.
• Should drive Process control & Compliance in addition to managing Audit requirements
• Provide crisp and specific feedback to Front Line Recruitment Teams on the quality of new hires
• Provide quality floor support, feedback and refreshers
• Support the Quality and Compliance teams to perform various audits and follow ups based on observations highlighted
• Data Handling / data interpretation

• Certified Six Sigma Green Belt
• Good working knowledge of Transaction Quality systems, tools and technologies.
• Should have understanding of Transitions, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively
• High level of maturity to handle people including but not limited to client, stake holders, peers etc.
• Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
• Detail oriented, Strong organizational and Presentation skills
• People Management skills
• Ability to drive initiatives to closure
• Ability to deal with all levels of employees
• Ability to provide leadership, direction and motivation to build high performing teams
• Analytical / Quantitative skills
• Excellent Communication skills
• Flexible to work in a 24X7 environment (night shifts and weekends basis scope)

• Client delivery and project management
  • Responsible for end-to-end project management and client delivery
  • Ensure client satisfaction by providing high-quality client deliverables with actionable insights
  • Manage multiple client engagements at any given time and work hands-on on client projects
• Client communication and account management
  • Lead client communication independently throughout project lifecycle
  • Prepare forward-looking frameworks for analysis and models for recurring projects/ processes that can be re-used and automated
  • Play the role of an account manager on specific client accounts i.e. engage with relevant client stakeholders to understand their priorities/challenges, be a thought partner and suggest solutions, build rapport, keep track of key organizational changes, keep track of market changes that may impact client business, keep relevant stakeholders at NS updated, etc.
• Presales
  • Keep a tab on the solutions out in the market in the analytics (CPG-retail) space (customer, marketing, e-commerce analytics, etc.), client’s key business challenges and unmet needs, identify and help develop solutions to cater to those needs
  • Work closely with the sales team to develop relevant solutions and pitches for prospects
  • Develop proposals for new engagements, lead proposal discussions with clients, help close deals
• People management
  • Manage the accountabilities of the team - define, communicate, and analyse success metrics for the delivery team
  • Build and grow the team; independently manage recruitment, training, and day-to-day team management

• Proven client engagement skills and adept at sharing insights and recommendations that have tangible business impacts
• Ability to engage with international clients independently and lead discussions to win and execute engagements. Must have excellent pre-sales and solutioning skills.
• Good context and exposure to the CPG-Retail space - hands on experience in end-to-end solution development in the key focus areas such as customer, marketing, e-commerce analytics, among other
• Must have led large teams that perform comprehensive analysis of various categories/products/segments, review the trends and derive meaningful insights
• Skills in storyboarding, problem solving, and insights generation are must
• Hands-on experience/ proficiency in tools like SQL, R, Python and Excel; knowledge of other DBMS tools, ETL processes and VBA (macros) will be an added plus
• Experience/ Knowledge of using modelling techniques like regression (linear and logistic), Random Forest, XGB, SVM, K-means clustering, neural-networks, and other time-series models
• Past experience/ knowledge in APIs, cloud deployment, CI/CD, etc. desirable
• Excellent communication skills (both verbal and written), ability to engage with global clients
• Candidate should be comfortable preparing client proposals, and neat framework decks on MS PowerPoint
• Experience in text analytics (tokenization, topic modelling, feature extraction, sentiment analysis, etc) would be an added plus
• Experience in marketing analytics projects like MMM/ MTA and in digital/app analytics, Google analytics will be an added plus
• Hands-on experience to develop codes, statistical models, dashboards (PowerBI, Tableau, Qlikview, etc.) and other visualization tools.

• ‘Information Services’ practice development (~15%)
  • Work closely with the senior management to build strategy to grow the ‘info services’ practice/sub-LoB at Netscribes, and help execute it
  • Build targeted offerings/solutions in this domain
  • Work closely with the sales team to identify and close business deals in this domain
  • Keep tab on the latest market trends and propose ideas with respect to new areas of opportunities and build capability
  • Develop proposals for new engagements, lead proposal discussions with clients
  • Take end-to-end ownership of people management (recruitment, training, mentoring)
• Client delivery and project management (~70%)
  • Responsible for end-to-end project management and client delivery
  • Ensure client satisfaction by providing high-quality client deliverables
  • Manage large client engagements at any given time and work hands-on on client projects
  • Collaborate with the existing team and suggest ways to gain efficiency and automate processes wherever possible
  • Set up teams and processes from scratch whenever required
• 3. Client communication and account management (~15%)
  • Lead client communication independently throughout project lifecycle
  • Play the role of an account manager on specific client accounts i.e. engage with relevant client stakeholders to understand their priorities/challenges, be a thought partner and suggest solutions, build rapport, keep track of key organizational changes, keep track of market changes that may impact client business, keep relevant stakeholders at NS updated, etc.

• 8+ years of experience in executing data, information collection and other process-heavy research engagements and projects in an outsourced services/KPO set-up
• Rich experience in developing proposals and samples
• Aware of the dynamics of the data and information industry
• Must be aware of different engagement and pricing models in the info services industry
• Must have 4+ years of team management experience including hiring, mentoring and overall career growth of team members
• Excellent analytical skills, highly proficient in Excel and PowerPoint
• Excellent written and verbal communication skills
• Knowledge of data and analysis tools and programming languages preferred (SQL, Python, Tableau etc)

• Developing content strategies to generate sales qualified leads
• Planning and executing content marketing campaigns
• Overseeing all external and internal marketing communications, while ensuring that Netscribes is represented well and consistently across all channels
• Tracking and reporting marketing leads on a timely basis

• Min 3 years of experience in a marketing communications role
• Minimum 5 years of content writing and editing experience
• Working knowledge of SEO best practices
• Should be proficient in Google Adwords, keyword research and Google Analytics
• Prior experience working for a data and analytics firm
• Attention to detail
• Customer-focused
• Work well independently, ability to manage one's time

• Business Development work exposure in geographies such as US / UK / MENA
• Understanding of the Technology / Market Research / Ecommerce domain
• Proficiency with geography specific communication and accent and cross-cultural nuances.
• Proven experience in nurturing client relationships and retaining business opportunities.
• The zeal to take up target driven challenges in a sales environment.
• Experience in managing a mixed team of fresher and experienced people

• Relevant experience of 3-5 years and proven performance records
• Experience in working for Business Development in the Technology / Market Research / Ecom space.
• Proficiency in MS Office and CRM software
• Excellent communication skills with proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• Experience in Database building
• Prior experience in cold calling and knowledge of email etiquette

• Independently lead and execute client projects in the analytics, data science and ML space
• Prepare forward-looking frameworks for analysis and models for recurring projects/ processes that can be re-used and automated
• Collaborate with other teams (like IT, database, support, etc) for project-related requirements like procuring VMs, installing software, scraping online, automation, etc
• Lead client communication independently throughout project lifecycle
• Over time, play the role of an account manager on specific client accounts i.e. engage with relevant client stakeholders to understand their priorities/challenges, be a thought partner and suggest solutions, build rapport, keep track of key organizational changes, keep track of market changes that may impact client business, keep relevant stakeholders at NS updated, etc.

• Strong analytical and quantitative bent of mind
• Hands-on experience/ proficiency in tools like SQL, R, Python and Excel; knowledge of other DBMS tools, ETL processes and VBA (macros) will be an added plus
• Experience/ Knowledge of using modelling techniques like regression (linear and logistic), Random Forest, XGB, SVM, K-means clustering, neural-networks, and other time-series models
• Knowledge of APIs, cloud deployment, CI/CD, etc. desirable
• Excellent communication skills, ability to engage with global clients
• Experience in text analytics (tokenization, topic modelling, feature extraction, sentiment analysis, etc) would be an added plus
• Experience in marketing analytics projects like MMM/ MTA and in digital/ app analytics, Google analytics will be an added plus
• Experience in BI and data visualization tools (PowerBI, Tableau, Qlikview) will be a valuable plus