Banking and Insurance, Data and Information Services
Uncover the journey of a UK-based investment data leader as it transforms its data collection approach, revolutionizing financial insights in the alternative assets market. Faced with challenges in reliance on manual processes and sources, the firm sought to overcome errors, delays, and quality issues impacting customer experience. Dive into how Netscribes strategically imbibed automation in the data collection process, achieving remarkable efficiency gains, a 70% reduction in turnaround time, and a significant enhancement in data quality.
The firm heavily relied on public news sources and forums for research purposes. The manual and intensive process of collecting data from these forums posed challenges such as errors, prolonged turnaround times, and resultant quality issues, ultimately leading to a subpar customer experience.
The manual process of gathering data from public forums was error-prone, time-consuming, and detrimental to data quality. The client faced challenges in delivering timely, accurate, and high-quality financial insights, impacting their customer experience negatively.
Netscribes collaborated closely with the client to identify key data points and outline a strategic approach to automate the data collection process.
Key data points identified:
Through our collaboration, the firm witnessed:
This transformative collaboration between Netscribes and the firm not only addressed the challenges in the manual data collection process but also ushered in a new era of automation, accuracy, and enhanced customer satisfaction in the BFSI sector.