Seamless onboarding and catalog support for a B2B marketplace

In today’s competitive business landscape, successful onboarding and catalog support are crucial for driving growth in the B2B marketplace. This case study explores how our client, a Dubai-based B2B marketplace platform specializing in cargo logistics, port terminal operations, maritime services, and free trade zones, to establish a dedicated team for reaching out to Indian sellers and facilitating their onboarding process. The objective was to add Indian sellers across industries and enable them to trade in the African market.

The client faced the task of establishing a dedicated team to reach out to Indian sellers, persuade them to trade in the African market, and effectively onboard them onto their platform. With no sellers listed from India initially, the client needed a comprehensive solution that covered the entire process from seller identification to engagement and product listings.

We conducted regular reviews, feedback sessions, and engaged in discussions to address improvement areas and implement best practices. Throughout the process, we maintained a 95% quality standard, ensuring the delivery of exceptional results.

Using our expertise, the client was able to implement a swift go-to-market strategy, establish connections with sellers, tap into the African market’s potential, provide robust catalog support services and ensure their adherence to company policies and best practices. Dedicated account managers were assigned to address ongoing queries, fostering long-term relationships and customer satisfaction.

Download this case study to explore further how we helped the client implement a seamless process flow to deliver results through our seller onboarding support services.