Market researchers now have unprecedented access to consumers. This allows them to gather real-time, on-the-go feedback about products, services, and events rather than waiting for them later. Mobile surveys are increasingly revolutionizing d...

Successful businesses are now realizing the crucial role of understanding customer needs, behaviors, and sentiments. Even with a stellar product, the challenge lies in reaching the right audience at the right time and maintaining customer loy...

In-depth interviews represent an immersive qualitative research methodology that involves one-on-one interactions between researchers and participants. It allows for a nuanced understanding of behavior patterns, moving beyond surface-level re...

While online surveys have surged in popularity, face-to-face interviewing remains a vital qualitative research tool. Why? Research shows that conversational interviewing is more effective at improving understanding, reducing acquiescence, and...

Nothing can replace first-hand information, especially when looking for answers that demand nuance and context. With time, researchers have honed primary research methodologies, which  have evolved into various types. In this blog, we wi...

To truly hack into the mind of the consumer, businesses often turn to tools like focus groups as qualitative research for insights that quantitative methods might overlook. Imagine a group of people with shared experiences or traits coming to...

As the insurance industry is constantly evolving to meet the requirements of customers and combat new challenges, it is critical for insurance carriers and organizations to keep up with the latest market trends. There are multiple drivers tha...

How happy are customers with your products and services? This simple question can unlock a world of insights to improve your business. It is no secret that customer satisfaction is directly proportional to business performance. High customer ...

Given that the customer is king, obtaining and acting on their feedback sets a company for success. The question is, how do you influence customers to provide constructive feedback in the face of reduced response rates and survey fatigue. The...

As COVID-19 continues to keep several parts of the world locked down, there is an emerging shift in consumer behavior across sectors. More consumers are focusing on needs over wants. In fact, experts predict a permanent shift across several i...

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