Today’s customers use multiple channels to communicate with businesses. They ask for information via webchat, make purchases through email, give feedback on social media. Our integrated customer experience management solutions enable businesses to meet the demands of today’s omnichannel and omnipresent customers. Furthermore, we provide insights across every touchpoint to help businesses anticipate customer needs and adapt their organizations to meet them.
We help you deliver consistent experiences and increase customer satisfaction at every step in their journey – from acquisition through renewals. Through a gamut of contact channels and an integrated communication strategy, we make interactions simpler and seamless for your omnichannel customers.
Live chat/ Online communication
Response management and escalations
Analysis and reporting
We help protect your brand’s online reputation by tracking and responding to unsolicited customer feedback across social media. Through a blend of social listening platforms and experienced ORM specialists we monitor content about your brand and provide insights for implementing customer-centric strategies.
Acquire qualified leads that convert into immediate sales opportunities. We support your lead generation efforts through a team of experts who conduct research and prospect across email, cold calling, and LinkedIn.
Target list building
Increase customer lifetime value through a positive onboarding experience. We work with some of the world’s leading SaaS companies and e-commerce platforms to increase their CLTV by providing the right resources and support in the onboarding process.
We act as a liaison between you and your customers to ensure they meet the maximum qualification criteria for your products and services.
We deliver timely information and personalized guidance to help your customers achieve greater success through your products and services.
Automate repetitive processes in back office/ non-voice operations
Advanced training approaches, including gamification, to improve employee engagement and performance
Processes are closely aligned to your business goals
Use of digital technologies such as predictive dialling, automated workflows, and OCR
Support for new age channels such as Voice to Message (WhatsApp), chatbots, and email bots
Real-time reporting of operational KPIs
Find areas that positively and negatively affect customer satisfaction and predict customer intent
For a seamless and consistent customer experience
That empower your organization to constantly adapt to evolving customer needs
Designed to meet the ever-growing need for superior customer service
With support for both hosted, un-hosted and hybrid tech models