Build long-lasting relationships with merchants through transparent and timely communications. Our effective seller onboarding and support services address system issues, identifies and implements process improvements, ensures maintenance of internal documentation, and contributes to a successful seller experience across multiple channels.
Netscribes seller onboarding and support services provides marketplaces and retailers with voice + non-voice (email and chat) support to effectively handle queries at quick turnaround times and foster healthy partnerships. By assessing existing processes, we build customized seller onboarding and support solutions. We also impart training via online platforms on product uploads, managing seller panels, and our client’s technologies and processes among other aspects.
We help answer all types of service-related queries from providing data points to guide better listings, to inventory, fulfillment, and returns
Our seller support services help you resolve issues like brand name mismatch, size variations, and duplicate listings, among others, and ensure their lists are optimized to perform
We impart training via online platforms on product uploads, platform guidelines, seller panel orientation, etc., and offer mentoring guidance via blogs priming sellers for success
We help address queries related to applicable fees, and changing sales tax laws, with the necessary retailer or marketplace intervention to help sellers stay compliant
An integrated ticketing system to ensure streamlined allocation of seller queries
An internal audit process to monitor the quality of calls, chats, and emails for productivity and TAT
Daily MIS performance reports ensuring process improvements and transparency
Receive detailed tracking of seller request follow-ups and closures
Onboarding and support offered in English and multiple Indian languages
Provide quick resolutions to seller queries and challenges via call and chat services
Establish long-lasting relationships with sellers through consistent and timely support
Improve seller satisfaction