Customer Reviews Monitoring

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Product reviews are an invaluable influencer in directing online purchases. For brands and retailers eager to ensure authenticity and provide the most realistic perspective of their products, validating these reviews is a challenge.

Netscribes helps you sanitize product reviews shared by existing or prospective customers based on predefined guidelines. Our team also analyzes negative reviews to reveal actionable insights so that marketplaces can address pressing concerns and have a positive impact on brands.

We manage the Q&A section of your product page to accurately address all product-specific queries and filter unwanted responses, ensuring customers receive reliable and relevant product information.

Features

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proactive monitoring

Proactive monitoring and management of your brand reputation

toxic reviews

Eliminate suspicious, misleading, and toxic reviews

timely response

Timely responses to customer feedback with an average TAT of 6 hours

automated workflow

Automated workflows for greater transparency and easier reporting

Why Netscribes?

research driven insights

Research-driven insights on reviews help reveal product and customer experience gaps and opportunities

end to end workflow

End-to-end workflow management that generates insights via automated reports

research driven insights

Improve cost-effectiveness on in-house management

quick turnaround

Quick turnaround time helps maintain brand value



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  • We respect your right to data privacy and security. You may unsubscribe from our communications at any time. For more information, check out our Privacy Policy.