Product reviews are an invaluable influencer in directing online purchases. For brands and retailers eager to ensure authenticity and provide the most realistic perspective of their products, validating these reviews is a challenge.
Netscribes helps you sanitize product reviews shared by existing or prospective customers based on predefined guidelines. Our team also analyzes negative reviews to reveal actionable insights so that marketplaces can address pressing concerns and have a positive impact on brands.
We manage the Q&A section of your product page to accurately address all product-specific queries and filter unwanted responses, ensuring customers receive reliable and relevant product information.
Proactive monitoring and management of your brand reputation
Eliminate suspicious, misleading, and toxic reviews
Timely responses to customer feedback with an average TAT of 6 hours
Automated workflows for greater transparency and easier reporting
Research-driven insights on reviews help reveal product and customer experience gaps and opportunities
End-to-end workflow management that generates insights via automated reports
Improve cost-effectiveness on in-house management
Quick turnaround time helps maintain brand value