Launching new AI-powered software requires clear, accessible technical documentation to ensure user adoption. Our client, a leading IT services provider, needed world-class documentation to empower users and maximize the value of their innovative offerings. Keep reading to learn how we helped them achieve just that.
To effectively support their global customer base and meet the unique needs of each industry, they required technical documentation that was user-friendly and adhered to international standards. This was critical for ensuring that their customers could use their AI solutions with full confidence.
However, their existing documentation had significant gaps and inconsistencies. Users often felt frustrated, unable to find the necessary information easily. Additionally, the client lacked established documentation standards and had no centralized team to set guidelines or review content. This called for a comprehensive overhaul to enhance the overall quality and usability.
Faced with these challenges, the client partnered with Netscribes. We worked closely with their team to understand their specific needs, products, and objectives and conducted an in-depth analysis of their existing knowledge assets to identify key gaps and
areas for improvement. Based on this analysis, we formed a specialized team of five full-time equivalents (FTEs):
• A tech documentation expert to review all content
• A senior tech writer with extensive copy editing experience
• Two writers to develop documents based on the client’s inputs
• A project manager to ensure timelines and quality checks
This content creation team worked diligently to streamline the documentation process and enhance the overall quality of the deliverables. Our approach included several critical steps:
Throughout the project, we adopted a user-centric approach, focusing on creating documents that were easy to understand, navigate, and use. To achieve this, we employed several effective techniques, including:
Our technical documentation helps users understand and use your AI solutions effectively. We focus on clarity, organization, and user needs to ensure user satisfaction. This well-crafted documentation maximizes the value of your offerings and supports successful digital transformation initiatives.