Drowning in paperwork
Supplier compliance in e-commerce is a high-stakes balancing act. If the process is too slow, operations grind to a halt; if it’s too error-prone, non-compliant suppliers slip through the cracks. For a leading marketplace built on verified, regulation-compliant suppliers, the process was becoming a logistical nightmare.
Every month, their team sifted through over 85,000 supplier compliance tickets, manually verifying insurance (ACORD norms) and safety standards (OSHA logs). As a result, the sheer volume turned what should have been a straightforward process into an operational bottleneck.
Consequently, reviews dragged, errors crept in, and the risk of working with non-compliant suppliers grew. In the meantime, they were losing precious time and resources in a never-ending paper chase.
Efficiency on autopilot
Recognizing that manual processes were no longer sustainable, the company turned to Netscribes for a smarter approach. Rather than being buried under endless documentation, they needed a solution that could bring speed, accuracy, and control to supplier compliance.
Leveraging our customized AI business solutions, Netscribes developed an LLM-powered verification engine, seamlessly integrated with their CRM and document management systems. This advanced solution automated compliance checks, instantly validating supplier documents, identifying risks, and ensuring adherence to ACORD and OSHA standards.
No more backlogs, no more endless manual reviews—just real-time compliance, on demand.
Read more: Evaluating EHS compliance in your supply chain
Less chasing, more growing
The results were nothing short of transformative. The company handled 85,000+ monthly tickets, cut resolution times by 45%, and ensured ACORD and OSHA compliance without delays. A once-painstaking process became an engine of efficiency—reducing risks, optimizing resources, and freeing the business to focus on growth.
Checking boxes, raising standards
By turning supplier compliance from a burden into a business advantage, the company set a new standard for efficiency. Armed with AI, they optimized operations, reduced risk, and showed that when it comes to compliance, speed and precision can walk together.
Is manual compliance slowing you down? Download the full case study to see how automation can help you work smarter, not harder.
